Operations Support Agent

Desjardins; Plessisville; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Annual bonus

Vacation 4 weeks

Pension plan

Group insurance

Wellness reimbursement

Telework equipment

Job summary

Desjardins in Quebec is seeking a dedicated on-site administrator to handle caisse products and services, reconcile reports, input data, and support members with transactions.

You will liaise with Shared Services Centre and other Desjardins components, ensure timely, accurate processing, and uphold security and quality standards.

The role requires a high school diploma and a minimum of two years' relevant experience; French language proficiency is required.

Qualifications

• High school diploma or equivalent.
• Two years of relevant experience or more.
• Other combinations of qualifications and experience may be considered.
• Knowledge of French is required.

Responsibilities

• Process and reconcile reports for caisse sectors and assist members/customers.
• Input, validate, and save data in the system.
• Liaise with Desjardins components and process notices and follow-ups.
• Perform search requests and provide requested information.
• File and manage documents in accordance with practices and regulations.
• Handle calls from AccèsD Contact Centre and propose solutions.
• Ensure timely completion and maintain transaction security.
• Maintain security of transactions and operations per policy.

Skills

Customer service

Attention to detail

Communication

French language

Education

High school diploma

Job description

The work mode arrangement for the position is full-time on site.

The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components. More specifically, you will be required to:

• Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers.
• Input, validate, and save various data in the system.
• Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures.
• Perform search requests; organize and produce requested information in accordance with established procedures.
• Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations.
• As required, take transactional, convenience and informational calls from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers.
• Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.
• Maintain the security of transactions and operations in accordance with current policies, practices and standards.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• High school diplomas in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
  Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Administration (FG)