Operations Supervisor - History

Live Nation Entertainment; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Live Nation Entertainment seeks a VIP Experience Coordinator in Toronto to oversee and manage VIP guest experiences during events. The role includes setting up experiences, liaising with event staff, and handling merchandise operations. Ideal candidates should have at least 2 years in a similar role with excellent communication and strategic skills, and the physical capability to perform in a dynamic venue environment.

Qualifications

• At least 2 years of experience in a similar role.
• Excellent verbal, written and interpersonal communication skills.
• Position requires physical stamina, including walking, lifting and carrying.

Responsibilities

• Manage VIP Experiences, including setup and invoicing.
• Communicate with staff and assist in venue operations during shows.
• Perform merchandise count-ins and reconciliations.

Skills

Strategic Thinking

Creative Problem-Solving

Communication Skills

Teamwork

Tools

Microsoft Office

Job description

Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visitwww.livenationentertainment.com .

Who are you?

Passionate, motivated and honest.Driven, with an entrepreneurial spirit.Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

Reporting to the Director of Operations, this role acts as a strong presence on the floor during show times and HISTORY’s Private Events. They are the main liaison between the venue and the tour’s VIP Experience representative, are the DOS contact for merchdanise operations, a contact for the Event Staff departments, while assisting as needed throughout the venue.

Additional responsibilities will be managing HISTORY’s cleaning and maintenance department, moving furniture based on the specific show needs, and assisting in guest resolutions relating to ticketing, venue flow, and seating.

In the event of shows where a merch split agreement is established, this role is accountable for all count ins and out signing off on settlements, organizing wire payments and safely ensure all cash is documented and secured in the venue vault.

Primary Responsibilities:

• Set up venue to execute all VIP Experiences (check-in table w/ linen, chair, staffing, early entry, Meet & Greets) This includes creating and sending invoices to tour representatives.
• Communicate with cleaners as needed throughout the show for prompt clean ups
• Assists with floor supervision
• Assists where needed throughout the venue during show time
• Main contact for incoming tour merchandise manager
• Participates in the ongoing development, communication and implementation of team concepts, programs, and policies
• Executes Security credential process for the venue , when applicable
• Performs routine furniture inspections, arrange and monitor repairs as needed with relevant vendors
• Supports Director of Operations and Operations Manager in event duties

Additional Responsibilities:

• Wrangles media on-site while communicating with PM and Tour personnel for show specific rules, in absence of Media Wrangler
• Perform merch count-ins and count-outs (alongside the tour) ensuring all SKU amounts coming into the venue are accurate (when applicable)
• Facilitate tours needs: providing sellers, credit card processing, POS Square readers, cash floats (when requested)
• Filling out internal venue settlement sheet for every event with merch sales (when applicable)
• Reconciles any discrepancies between tour and venue settlements (when applicable)
• Count cash owing to venue, predetermined in original offer sheet.

Qualifications:

• At least 2 years of experience in a similar role.
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Excellent computer skills (Microsoft Office)
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting

We thank all applicants for their interest, however, only those chosen for an interview will be contacted.

Physical Requirements/Work Environment

Stands for extended periods of time at a computer station or work desk; lifts up to 25 pounds regularly; exposed to a typical venue environment conditions and noise levels.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.