Operations Supervisor Exports

DHL Express; Ottawa; On-site; CAD 60,000 - 90,000; Full time

Job summary

DHL Express in Ottawa, Ontario seeks an Operations Supervisor (Exports) to lead daily export operations, coordinate with freight forwarders, and ensure compliance with aviation and customs regulations. The role reports to the Gateway Manager and emphasizes safety, efficiency, and team leadership.

The ideal candidate has at least 3 years of supervisory experience in logistics, knowledge of Dangerous Goods, Canada customs, and lean/process improvement, plus strong communication and organizational

Qualifications

• Minimum 3 years of supervisory or management experience in warehouse/logistics.
• Knowledge of Dangerous Goods regulations.
• Experience with Canada customs.
• Experience with aviation regulations.
• Lean or process improvement experience.
• Knowledge of Collective Agreements and Occupational Health and Safety Act.
• Excellent written and oral communication skills.
• Ability to make quick decisions and adapt to changing circumstances.
• Strong time management and organization skills; initiative and flexibility.
• Strong interpersonal skills; ability to work independently.
• College or university designation.
• Criminal background check for all countries lived in during past 5 years.

Responsibilities

• Oversee aircraft departures daily, including freight security and proper loading.
• Liaise with freight forwarders, customs contacts and internal departments.
• Coordinate daily export material with the debrief and supervisor team.
• Establish and implement productivity, quality and cost measurements to achieve operational targets.
• Coach and develop staff through feedback, recognition and progress monitoring.
• Ensure timely and accurate distribution of inbound and outgoing freight.
• Maintain staff permits and keep air operation audits current.
• Complete accurate management reports including schedules, attendance, payroll, dangerous goods incidents, WSB reports and load quality records.
• Support scanning technology implementation and continued application.
• Ensure sufficient resources, materials and supplies, and maintain equipment in safe operating condition.
• Maintain a proactive safety program in compliance with legislative requirements and the collective agreement.
• Implement and follow up on Customer Service solutions.
• Address customer complaints and escalated items in a professional and timely manner.
• Assist Gateway Manager and perform other assignments as required.

Skills

Supervisory experience

Dangerous Goods regulations

Canada customs knowledge

Aviation regulations knowledge

Lean/process improvement

Collective Agreements knowledge

Occupational Health and Safety Act

Communication skills

Time management

Interpersonal skills

Independent work capability

Criminal background check awareness

Education

College or university designation

Job description

DHL Express has an opening for an Operations Supervisor (Exports) at its facility in Ottawa, Ontario. This is a hands-on supervisory role in a warehouse and logistics environment, with responsibility for daily export, clearance and transit operations.

The role covers team management, freight coordination, aircraft departures and compliance with aviation and customs regulations. Reporting duties include staff schedules, attendance records, payroll documentation and dangerous goods incidents.

Responsibilities

• Oversee aircraft departures on a daily basis, including freight security and proper loading
• Liaise with freight forwarders, customs contacts and internal departments
• Coordinate daily export material with the debrief and supervisor team
• Establish and implement productivity, quality and cost measurements to achieve operational targets
• Coach and develop staff through feedback, recognition and progress monitoring
• Ensure timely and accurate distribution of inbound and outgoing freight
• Maintain staff permits and keep air operation audits current
• Complete accurate management reports including schedules, attendance, payroll, dangerous goods incidents, WSB reports and load quality records
• Support scanning technology implementation and continued application
• Ensure sufficient resources, materials and supplies, and maintain equipment in safe operating condition
• Maintain a proactive safety program in compliance with legislative requirements and the collective agreement
• Implement and follow up on Customer Service solutions
• Address customer complaints and escalated items in a professional and timely manner
• Assist Gateway Manager and perform other assignments as required

Requirements

• Minimum 3 years of supervisory or management experience (warehouse or logistics industry is an asset)
• Knowledge and compliance with Dangerous Goods regulations
• Experience working with Canada customs (asset)
• Experience managing operations with components of aviation regulations (asset)
• Prior working experience with lean or process improvement initiatives
• Working knowledge of Collective Agreements and the Occupational Health and Safety Act
• Proven communication skills, written and oral
• Ability to make quick decisions and adapt to changing circumstances
• Demonstrated time management and organization skills, initiative and flexibility
• Excellent interpersonal skills and ability to work independently
• College or university designation required
• All applicants must pass interviews and a criminal background check for all countries lived in during the past 5 years

Minimum 3 years supervisory or management experience; knowledge and compliance with Dangerous Goods regulations; college or university designation; working knowledge of Collective Agreements and the Occupational Health and Safety Act; proven written and oral communication skills; experience with Canada customs and aviation regulations (assets); prior lean or process improvement experience.