Operations Team Lead

Metro Supply Chain Group; Canada; On-site; CAD 54,000 - 76,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Retirement match

Wellness programs

Employee events

Volunteer opportunities

Job summary

Metro Supply Chain in Canada is seeking a Team Lead to supervise daily warehouse operations, including receiving, picking, replenishment, shipping, and cycle counts, while supporting the supervisor to ensure safety, efficiency, and adherence to best practices.

You will mentor team members, lead shift briefings, and act as RF scanner and MHE expert, with a focus on continuous improvement, training, and meeting customer service standards.

Qualifications

• Three (3) years warehouse experience operating material handling equipment (MHE).
• Experience with RF-based Warehouse Management System (WMS), preferably Red Prairie.
• Forklift certification required or preferred and MHE experience.

Responsibilities

• Perform multiple warehouse tasks including receiving, order picking, replenishment, cycle counts and shipping to support on-time completion of daily tasks.
• Communicate with team members to ensure proper movement of materials throughout the warehouse.
• Provide training, motivation and on-the-job coaching to new hires and team members.

Skills

Customer Centricity

Communication

Problem Solving

Team Leadership

Change Management

Education

Secondary school diploma

Tools

RF-based WMS (Red Prairie)

Job description

Job Description

Posted Monday, August 17, 2026 at 4:00 AM

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

Reporting to the Operations Supervisor, the Team Lead is responsible to perform the tasks and responsibilities of various warehouse operations jobs including order picking, replenishment, shipping, receiving and cycle counts. In addition to performing multiple warehouse jobs, the team lead will support the supervisor to oversee warehouse operations ensuring best practice processes are known and adhered to by warehouse team members. (existing role)

SHIFT: Monday to Friday 3pm-11pm

RESPONSIBILITIES

• Responsible to perform multiple warehouse tasks including receiving, order picking, replenishment, cycle counts and shipping to support on-time completion of daily tasks, ensuring customer service standards are met.
• Communicates and works with team members to ensure proper movement of materials throughout the warehouse.
• Provides training, motivation and assist team members to carry out tasks and responsibilities in a safe, standardized, and efficient manner.
• Provides peer support for the purpose of on-the-job training of new hires.
• Influences warehouse team members to follow approved warehouse operating procedures for MHE

inspections, damages, replenishment, cleanliness, order picking, shipping, receiving and cycle counts

escalating to operations supervisor when necessary.

• Plays a leadership role in daily shift briefings ensuring team member concerns are addressed.
• Suggests ideas for continuous improvement and assists with implementation of continuous improvement initiatives.
• Functions as the workflow process and RF Scanner technical expert for team members.
• Ensures RF IT related issues are acted on immediately, including opening IT Track-it and follow-up.
• Supports teamwork by promoting positive two-way communication.
• Assists operations supervisor with monitoring daily productivity and quality goals.
• Completion of Team Lead Daily Shift Report and reviews with the operations supervisor prior to the end of the shift.
• May be required to work multiple shifts during peak business periods or vacation coverage as required to meet customer service levels.
• Oversee the shift in the supervisor’s absence.

EXPERIENCE

• Three (3) years warehouse experience operating material handling equipment (MHE) with a proven track record for safety.
• Previous experience with RF based Warehouse Management System (WMS), preferably Red Prairie.

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION

• Completion of secondary school diploma preferred or the equivalent in combination of education and experience.

CERTIFICATIONS

• Forklift Certification from a recognized training provider. One or a combination of the following equipment experience and certification - Raymond Reach, Dock Stocker, Counterbalance and/or Walkie. (MHE is site specific)

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering
  

We arean equal opportunity employercommitted to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.