Operations Supervisor

Seaboard Transport Group; San Juan de Terranova; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Performance incentive bonus

Health & Dental

RRSP employer matching up to 4%

Job summary

Seaboard Transport Group is seeking an Operations Supervisor in St. John's, NL, with flexibility for Corner Brook. The role focuses on safe, efficient driver operations and customer service, supporting the coordinator team and training staff to follow company policies and industry regulations.

Responsibilities include managing safety and compliance, coordinating with TDG/TMW, and providing after-hours coverage while collaborating with multiple departments to improve dispatch operations.

Qualifications

• Post-secondary education in Logistics or related field is an asset.
• Minimum 3–5 years of dispatch/transport coordination experience.
• At least 1 year in a lead or supervisory role.

Responsibilities

• Safety, compliance, and operational process emphasis with documented SOPs.
• Lead and support driver coordination, including training and team development.
• Provide first-line customer service and effective communication with clients and drivers.
• Provide operational coverage and after-hours support as required.

Skills

Leadership

Communication

Customer service

Education

Post-secondary education in Logistics/related field

Tools

TMW

Microsoft Office

Job description

Description

Join the Seaboard Team Today!

Position Overview: The Operations Supervisor

plays a key role in ensuring the efficient and safe coordination of driver operations. This position is responsible for maintaining a strong focus on safety, driver and customer relationships and customer service, The Operations Supervisor provides and support to the driver coordination team, assists in training new staff, and ensures that all operational processes are followed in accordance with company policies and industry regulations.

Location

St. John's or Corner Brook, NL. Open to other locations for the right candidate

Schedule

Monday - Friday | 8:00am - 5:00pm | Available to work evenings & weekends as needed.

Compensation & Benefits

• Generous compensation package including performance incentive bonus
• Health & Dental and RRSP employer matching up to 4%

Key Responsibilities

• Safety, Compliance, and Operational Processes
  • Create a culture of discipline around safety, service, and operational process performance.
  • Report all safety and service incidents promptly to management.
  • Support HSE programs and activities, including onsite emergency response as required.
  • Collaborate with Compliance on TDG card and TMW-related issues.
  • Champion effective work processes and documented standard operating procedures.
• Driver and Team Support
  • Address day-to-day driver issues and support a driver-centric culture built on respect and business alignment.
  • Provide driver, operations, HSE, and site support, including regular cross-island travel as part of weekly activities.
  • Train and support new team members to ensure consistent performance and adherence to procedures.
  • Contribute to a professional, team-oriented work environment and support continuous improvement initiatives.
• Customer Service and Communication
  • Provide the first line of response to escalated customer complaints and concerns related to safety and driver performance.
  • Remain professional and responsive to customer demands while upholding company safety standards and ethics.
  • Provide clear, concise, and timely communication with customers, suppliers, employees, and drivers.
  • Respond to general inquiries that do not fall within designated dispatch groups.
• Operational Coverage and Support
  • Provide support to Seaboard operations and remain accountable to the Seaboard management team.
  • Carry the designated phone while on shift to provide coverage for after-hours calls.
  • Work with the Fuel Department to resolve fuel card and driver badge-related issues.
  • Perform other duties and provide operational support as required.

Requirements

• Education and Experience
  • Post-secondary education in Logistics, Business Administration, or a related field is an asset.
  • Minimum 3-5 years of experience in dispatch, transportation coordination, or logistics, with at least 1 year in a lead or supervisory capacity.
• Technical Skills
  • Proficiency with TMW or similar transportation management systems.
  • Strong computer skills, including Microsoft Office Suite (Excel, Outlook, Word).
• Knowledge
  • Understanding of transportation operations, safety regulations, and hours of service requirements.
  • Familiarity with TDG compliance is an asset.
• Competencies
  • Strong communication and organizational skills.
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Proven leadership, problem-solving, and decision-making abilities.
  • Customer service-oriented with a proactive approach to issue resolution.
  • Demonstrated ability to work collaboratively within a team and across departments.
• Availability
  • Flexibility to provide after-hours coverage as required.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.