Dispatcher

The Seaboard Transport Group; Dartmouth; Sur place; CAD 50 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health & Dental

RRSP Employer Matching

Résumé du poste

The Seaboard Transport Group in Dartmouth, NS is seeking a Driver Coordinator to keep our fleet running smoothly. You will manage driver schedules, communicate variances to leadership, and log orders in the TMW system while ensuring safety and efficiency.

Responsibilities include coordinating loads, relaying dispatch details to drivers, handling driver inquiries, and monitoring on-time delivery. You’ll work closely with Operations and Safety to support our drivers and customers.

Qualifications

• Post-secondary education in business, logistics, or related field.
• 2+ years of experience in transportation or logistics; dispatch experience is a strong asset.
• Knowledge of ELD systems and TMW software is an advantage.
• Excellent communication and organizational skills—you're the calm in the storm.
• Strong attention to detail with the ability to juggle multiple priorities.
• A team-player attitude and a passion for problem-solving.
• Proficiency with Microsoft Office and general computer systems.

Responsabilités

• Maintain and manage driver schedules, promptly communicating variances to General Manager.
• Receive, verify, and log customer orders and dips in the Transportation Management Software (TMW) system.
• Schedule loads prioritizing safety, customer service, and efficiency based on customer information logged in the TMW system.
• Communicate dispatch details to drivers, including shift plans, plot plans, TMW numbers, truck and trailer information.
• Answer incoming calls from drivers and customers, address general inquiries, and direct calls to the appropriate contact.
• Confirm delivery of loads to customer site, ensuring the TMW system is updated; escalates delays or changes to operations management team.
• Record and report all safety and service incidents to management.
• Provide coverage for after-hours calls while carrying the designated phone during shifts.
• Ensure accurate communication of critical information to drivers, such as load details, customer site addresses, reference numbers, weights, weather updates, optimal routes, etc.
• Continuously verify assigned loads with drivers, ensuring completion of previous day’s loads, coordination of current day’s assignments, and confirmation of scheduled loads for the following day.
• Monitor and manage driver vacation, personal, and reset times, escalating concerns as necessary to operations management team.
• Support drivers on how to properly scan paperwork and troubleshoot simple eLog (PeopleNet) issues.
• Verify driver pay accuracy by ensuring routing and accessorial pay details are timely entered into the TMW system.
• Collaborate with the Operations, Safety, Driver Care Centre and Shop team to provide support to team members as required.
• Serve as the primary point of contact for drivers within your assigned fleet for all issues or inquiries.
• Assist co-workers with dispatch boards to ensure overall team success across the division.

Connaissances

Communication

Organization

Attention to detail

Team player

Problem-solving

Formation

Post-secondary education in business or logistics

Outils

TMW software

ELD systems

Description du poste

Join a team that keeps things moving!At Seaboard Transport, we’re proud to be a leader in safe, reliable, and efficient transportation solutions. We’re looking for a Driver Coordinator who thrives in a fast-paced environment, loves solving problems on the fly, and wants to play a key role in keeping our operations running smoothly.

Description

At Seaboard Transport, we’re proud to be a leader in safe, reliable, and efficient transportation solutions. We’re looking for a Driver Coordinator who thrives in a fast-paced environment, loves solving problems on the fly, and wants to play a key role in keeping our operations running smoothly.

Location

Dartmouth, NS

Schedule

Rotation | Days | 10 hour shifts

Benefits

Health & Dental and RRSP Employer Matching Program

What You’ll Do

• Maintain and manage driver schedules, promptly communicating variances to General Manager.
• Receive, verify, and log customer orders and dips in the Transportation Management Software (TMW) system.
• Schedule loads prioritizing safety, customer service, and efficiency based on customer information logged in the TMW system.
• Communicate dispatch details to drivers, including shift plans, plot plans, TMW numbers, truck and trailer information.
• Answer incoming calls from drivers and customers, address general inquiries, and direct calls to the appropriate contact.
• Confirm delivery of loads to customer site, ensuring the TMW system is updated; escalates delays or changes to operations management team.
• Record and report all safety and service incidents to management.
• Provide coverage for after-hours calls while carrying the designated phone during shifts.
• Ensure accurate communication of critical information to drivers, such as load details, customer site addresses, reference numbers, weights, weather updates, optimal routes, etc.
• Continuously verify assigned loads with drivers, ensuring completion of previous day’s loads, coordination of current day’s assignments, and confirmation of scheduled loads for the following day.
• Monitor and manage driver vacation, personal, and reset times, escalating concerns as necessary to operations management team.
• Support drivers on how to properly scan paperwork and troubleshoot simple eLog (PeopleNet) issues.
• Verify driver pay accuracy by ensuring routing and accessorial pay details are timely entered into the TMW system.
• Collaborate with the Operations, Safety, Driver Care Centre and Shop team to provide support to team members as required.
• Serve as the primary point of contact for drivers within your assigned fleet for all issues or inquiries.
• Assist co-workers with dispatch boards to ensure overall team success across the division.

What You Bring

• Post-secondary education in business, logistics, or a related field (or equivalent experience).
• 2+ years of experience in transportation or logistics; dispatch experience is a strong asset.
• Knowledge of ELD systems and TMW software is an advantage.
• Excellent communication and organizational skills—you're the calm in the storm.
• Strong attention to detail with the ability to juggle multiple priorities.
• A team-player attitude and a passion for problem-solving.
• Proficiency with Microsoft Office and general computer systems.

Why You’ll Love Working Here

• Be part of a collaborative, high-performing operations team.
• Take ownership of a role that directly impacts our drivers’ success and customer satisfaction.
• Enjoy a dynamic work environment where every night brings new challenges and wins.
• Competitive compensation and benefits package.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.