Operations Supervisor

Intelcom Courrier Canada INC; Brockville; On-site; CAD 48,000 - 60,000; Full time

Job summary

Intelcom | Dragonfly, Canada’s leader in last-mile logistics, is seeking dynamic team members for its Ontario operations. The role emphasizes safety, accuracy, and reliability as you support shipping, receiving, inventory management, and daily route planning in a fast-paced warehouse.

Responsibilities include supervising staff, enforcing Health & Safety protocols, generating daily reports, and coordinating with drivers and clients to ensure on-time deliveries.

Job description

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Salary Range . $48,125.00 - $60,156.50

Core Duties

• Safety and Compliance
  Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
  Enforce safe working methods and behaviors within the team.
  Conduct safety audits and warehouse checks.
  Supervise warehouse traffic, van audits and ensure safe vehicle movements.
  Ensure warehouse cleanliness and organization.
  Respond to emergencies as required.
• Cleaning, general housekeeping
  Operations and Logistics
  Oversee shipping, receiving, dispatching, and inventory management. and package dispatching process.
  Conduct quality checkups on return pickups and return to the client process.
  Create/confirm driver bookings with relevant BPs.
  Generate the next day’s route plan and send optimization emails to the Optimization team.
  Conduct IDCs/Drivers check in/ out, loading
  Unload trailers and verify freight against manifests.
  Assist with sorting, scanning, and processing packages (including defective items and returns).
• Reporting and Administration
  Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
  Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
  Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison
  Complete daily timesheets and submit to the Station Manager.
  Perform data entry as needed.
• Team leadership and Customer service
  Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs
  Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
  Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
  Address delivery complaints, damages, or lost packages promptly.
  Ensure high service standards and customer satisfaction.
  Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
  Other duties as assigned

Work Environment: Fast-paced warehouse setting with shift-based schedules.

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Two Brands, One Company

Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand. As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we’re Dragonfly.

We are growing and looking for dynamic people to join our team. We offer challenging and rewarding career opportunities where you’ll work to achieve our goals… and yours.