Operations Supervisor

Badger Infrastructure Solutions; Fort McMurray; On-site; CAD 75,000 - 90,000; Full time

Job summary

Badger Infrastructure Solutions is seeking an Operations Supervisor to lead daily field operations in Fort McMurray, Alberta. The role emphasizes safety, dispatch efficiency, and client satisfaction while supporting maintenance and project execution.

You will onboard and develop operators, engage with customers to grow revenue, and contribute to ongoing business development and expansion of Badger's services in the region.

Qualifications

• Education: High School Diploma or equivalent.
• Experience in Vacuum/Pump Trucks, Underground Construction, Trucking/Fleet Management, Sewer/Water, Underground Utilities, Waste, or Equipment Rentals.
• Class 3 or 1 license preferred.
• Supervisory experience required.
• Mechanical skills preferred; sales experience preferred.
• Computer skills with Oracle or similar system preferred.
• Strong interpersonal and communication skills; positive attitude.
• Physically capable of lifting 50 lbs and working in varying weather.

Responsibilities

• Assists with dispatching units and scheduling projects daily.
• Communicates with clients with a customer-service focus.
• Builds relationships with customers to increase sales and retention.
• Assists with project bidding and proposals.
• Supports business development by identifying opportunities with Indigenous communities.
• Reviews operator daily paperwork and ensures maintenance policies are followed.
• Delivers materials to units in the field if required.
• Participates in monthly safety meetings and daily on-site safety inspections.
• Ensures preauthorization (e.g., 811-DIG) is complete.

Skills

Supervisory experience

Customer service

Dispatching

Sales experience

Mechanical skills

Oracle

Education

High School Diploma or equivalent

Tools

ERP systems

Job description

The Operations Supervisor is an integral leader within the operations team, responsible for ensuring the safe, efficient, and effective execution of daily operations. Key responsibilities include enforcing safety standards, onboarding and developing new operators, supporting customer satisfaction, and maintaining operational excellence. This position also contributes to business development efforts by identifying growth opportunities, fostering client relationships, and supporting the continued expansion of the operation.

The compensation for this role will be commensurate based on education and/or experience.

RESPONSIBILITES

What You'll Be Doing

• Assists with dispatching units and schedule projects daily.
• Communicates with clients, with a customer service focus daily.
• Builds relationship with potential, new and existing customers- with a focus on increasing Badger's sales revenues and customer retention.
• Assists with project related biddings and proposals.
• Drives new business development and revenue growth by identifying opportunities with Indigenous communities and organizations, building trusted relationships that are mutually beneficial.
• Supports and improves business development daily.
• Reviews operator's daily paperwork (Daily trip ticket, FLRA, DOT logs).
• Ensures that operators are following Badger's maintenance polices procedures.
• Delivers material to the units in the field if required.
• Assists and supports with monthly safety meeting which includes preparing the agenda.
• Performs daily onsite safety inspections.
• Ensures that utility dig preauthorization (ex: 811-DIG) is complete.

Qualifications

What You'll Need For Success:

• Education: High School Diploma or equivalent.
• Previous experience required in one of the following industries: Vacuum / Pump Trucks, Commercial Underground Construction, Trucking/Fleet Management, Sewer / Water Line, Underground Utilities, Waste, Equipment Rentals.
• Valid Class 3 or 1 preferred.
• Supervisory experience required.
• Mechanical skills preferred.
• Sales experience preferred.
• Computer skills and strong organizational skills required, with a preference for Oracle or similar system.
• Excellent interpersonal and communication skills, a positive attitude, and a willingness to take on new challenges.
• Physically capable of lifting 50 pounds, standing/walking for extended periods, climbing, balancing, bending, stooping, kneeling, and working in various weather conditions.