Operations Specialist, Terminal Services

Vancouver Airport Authority; Vancouver; On-site; CAD 82,000 - 109,000; Full time

Job summary

The Vancouver Airport Authority seeks an Operations Specialist, Terminal Services, to enhance airport operations through process optimization and stakeholder engagement. Ideal candidates will bring relevant experience in airport settings, advanced analytical skills, and strong communication abilities. This permanent role offers a competitive salary and extensive employee benefits, emphasizing professional growth and work-life balance.

Benefits

Generous vacation days

Extensive health benefits

Retirement savings matching

Wellness programs

Continuous learning opportunities

Qualifications

• At least 3 years of relevant experience in a regulated environment, preferably in an airport.
• Proven ability to analyze financial data clearly and precisely.
• Experience leading complex projects and delivering engaging presentations.

Responsibilities

• Develop and implement strategies for optimizing contract processes.
• Provide financial oversight of service contracts and conduct forensic cost reviews.
• Manage service contract performance and establish Key Performance Indicators.

Skills

Advanced data analytics

Contract management

Communication

Negotiation

Education

Post-secondary degree in Business, Aviation Management, or related field

Job description

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Facilitation team plays a pivotal role in YVR's terminal operations, driving enhancements in essential processes such as customs, check-in, and security. As the primary liaison with multiple government agencies operating at YVR, the team fosters collaboration to streamline operations and elevate the overall airport experience.

Position overview

Do you excel in a fast-paced environment where priorities shift and challenges arise? Are you a strategic thinker with a track record of leading complex projects? Do you have a passion for enhancing the passenger experience at one of the world's busiest international airports? If so, this is your opportunity to make a meaningful impact!

We have a permanent, full-time opportunity for an Operations Specialist, Terminal Services, reporting to the Manager, Terminal Services. The successful candidate will be responsible in ensuring efficient airport operations by optimizing processes, managing projects, analyzing data for performance improvements, engaging stakeholders, fostering a safe work culture, and overseeing terminal assets and programs.

Key responsibilities include:

• Develop and implement strategies for optimizing contract processes based on comprehensive financial analysis, industry best practices, and emerging technologies.
• Provide detailed financial oversight of multiple service contracts, including proactive expenditure analysis and Living Wage implications to inform RFP preparations.
• Conduct forensic cost reviews to break down service agreement components, ensuring financial transparency and accountability.
• Lead the full lifecycle of Terminal service delivery, from development and testing to implementation, monitoring, and evaluation of operational processes.
• Manage service contract performance by establishing, tracking, and refining Key Performance Indicators to drive operational efficiency.
• Cultivate strong collaborative relationships across internal departments to ensure service contracts align with corporate and operational objectives.

Key qualifications include:

• At least 3 years of recent, relevant experience in a dynamic, regulated environment or a major international airport, supported by a post-secondary degree in Business, Aviation Management, Airport Operations, Process Engineering, Logistics, Sciences, Project Management, Technology, or a related field—or an equivalent combination of education and experience.
• Expertise in advanced data analytics with a strong ability to derive actionable insights.
• Extensive experience in contract management, including financial oversight and strategic interpretation of contract language.
• Proven ability to analyze and present complex financial data from multiple service contracts with clarity and precision.
• Exceptional communication, networking, interpersonal, negotiation, facilitation, and presentation skills, with experience delivering engaging presentations to large audiences.
  

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

Salary Range : $ 82,877 to $ 108,315 per annum, based on a 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits.

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at [e-mail].