Operations Specialist -NOTL

RBC; Vancouver; On-site; CAD 42,000 - 56,000; Full time

Job summary

RBC is seeking an experienced administrative support professional to provide day-to-day operational assistance to MIRPs / MMS / Builder Managers / AMS Nationally. The role focuses on proactive workflow improvements, onboarding, LOAs, terminations, payroll adjustments, and regulatory compliance.

The ideal candidate will be bilingual (English and French), highly organized, capable of multitasking under tight deadlines, and tech-savvy, with a proactive approach to improving processes and risk

Qualifications

• Bilingualism (English and French) required.
• Strong organizational and multitasking abilities.
• Excellent written and oral communication skills.
• Able to meet tight deadlines and manage high volumes.

Responsibilities

• Proactively align with RBC policies and mitigate operational risk.
• Support National Managers with onboarding, LOAs, and terminations (MS/FPIRP/AMS).
• Submit CB Access requests and delegated Workday tasks for LOAs/terminations/new hires.
• Coordinate letters for appointments/departures for Managers.
• Maintain privacy and protect client and employee information.
• Keep up with compliance requirements.
• Assist Managers to enhance operational soundness.
• Process payroll adjustments as needed.
• Submit SECAF-related grid approvals via CB Access.

Skills

Bilingual EN/FR

Organizational skills

Written & Verbal communication

Multitasking

Deadline-driven

Tech-savvy

Tools

Workday

CB Access

Job description

What is the opportunity? The role is to provide value added administration/operational support to MIRPs / MMS / Builder Managers/AMS Nationally in the day-to-day management of the Career Sales Force Team, proactively creating capacity by adapting effective workflow systems & processes in a self-managed environment.

Job Description

• Candidate must be bilingual**

What will you do?

• Proactive in keeping current with RBC policies and procedures and practices good operational risk mitigation routines during the daily execution of duties
• Supports National Managers on all On-boarding, LOA’s and Terminations of MS / FPIRP/AMS (including in-take forms/on-boarding checklists)
• Completes and submits CB Access requests & delegated Workday Tasks/Activities for LOAs/Terminations/New Hires
• Assist and coordinate all letters- appointment/departure notification for Managers
• Adheres to privacy requirements, privacy principles and practices to protect client and employee privacy
• Keeps up to date on all compliance related requirements.
• Provides support to Managers (MIRP / MMS) to enhance operational soundness
• Processes payroll one pay adjustments
• Submits SECAF exception to grid approvals through CB Access for review by centralized Field Operations Support team
• Completes and submits CB Access requests & delegated Workday Tasks
• Co-ordinates the recovery of equipment from terminating and LTD employees with the NOTL team
• Review My HR and CSF Operations Connect Site on a regular basis for updates

What do you need to succeed?

Must-have:

• Strong organizational skills.
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• Strong written and oral skills ,ability to multitask.
• Aptitude for working under tight deadlines, high volumes and quick decision making .
• High level of initiative and motivation .
• Technology self-sufficient

Nice to have:

• Working knowledge of Career Sales Force

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

Address: 1 PLACE VILLE MARIE:MONTRÉAL

City: Montréal

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-07

Application Deadline: 2026-09-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.