Assistant, Mortgage Specialist

RBC; Lévis; On-site; CAD 28,000 - 38,000; Part time

Benefits offered by this job

Performance-based bonuses

Flexible benefits

Competitive compensation

Job summary

RBC is seeking a part-time Mortgage Support Assistant in Lévis, Canada to provide administrative support to a Mortgage Specialist. You will deliver responsive service to clients via fax, email, and phone, manage communications, and help keep schedules and records organized.

The role emphasizes teamwork, bilingual service, and a proactive approach to mortgage processing. Ideal candidates are organized, multitaskers with strong computer skills and a client-centric mindset, capable of thriving in a

Qualifications

• Sales-oriented, self-motivated and thrive in a fast-paced environment.
• Provide superior responsive service to client requests to build loyalty.
• Well organized with the ability to multi-task and prioritize.
• Energetic team player with attention to detail and strong computer skills.

Responsibilities

• Consistently provide superior responsive service to client requests via fax/email/phone.
• Manage Mortgage Specialist’s e-mail/mail and prioritize for reading.
• Ensure Mortgage Specialist’s diary is effectively time managed and create capacity for required activities.
• Coordinate office routines and expenses to maintain efficiency and manage files and records.

Skills

Client Centricity

Communication

Critical Thinking

Curious Mindset

Job description

Job Description

What is theopportunity ?

Supports top producing Mortgage Specialist in meetingsales objectivesand related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adheredtoand transactions are processed efficiently.

What will you do?

• Consistently provide superior responsive service to client fax / e-mail / telephone requests
• Consistently provide superior responsive execution and delivery of client transactions/requests
• Familiar with key referral sources and has a strong knowledge of mortgage process whichfacilitatessolutions and problem resolutions
• Demonstrates personal commitment to ensure skills and knowledge are up-to-date and meet position requirements
• Takes the initiative to keep informed of current events, marketnewsand internal information onRBCnetand applicable internal sites
• Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read
• Ensures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activities
• Manages office routines and expenses ensuring efficiency ismaintainedthrough availability of equipment and supplies and effective management of files and records
• Ensure the mortgageSpecialist’s needs are proactivelyidentifiedand provide the documentation and information necessary to perform their duties

What do you need to succeed?

Must-have

• To support the position of a mobile Mortgage Specialist you should be sales-oriented, self-motivated, self-managed and thrive in a fast pacedenvironment
• You must be able to consistently provide superior responsive service to client requestsin order tobuild customer loyalty and trust
• You must be extremely well organized with the ability to multi-task and prioritize
• You are an energetic and enthusiastic team player who pays attention to detail
• Strong computer skills
• Strong knowledge of the mortgage process and Home Financing products is an asset
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

What’sin it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program includingperformance basedbonuses, flexiblebenefitsand competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Client Centricity, Communication, Critical Thinking, Curious Mindset

Additional Job Details

Address: 5415 BOUL GUILLAUME COUTURE:LÉVIS

City: Lévis

Country: Canada

Work hours/week: 30

Employment Type: Part time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-09-02

Application Deadline: 2026-09-09

Note** : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.