Branch Operations Assistant

RBC; Collingwood; On-site; CAD 40,000 - 55,000; Full time

Job summary

RBC Dominion Securities in Collingwood is hiring a Branch Operations Assistant to provide superior service and administrative support to clients and employees. The role involves handling inbound calls, resolving order and coverage issues, processing initial loss information for claims, and ensuring clear documentation of all client communications.

Applicants should demonstrate meticulous attention to detail, strong time management, and excellent written and verbal communication.

Qualifications

• Meticulous attention to detail and excellent time management.
• Excellent written and verbal communication in customer service.
• Strong Microsoft Office skills.
• Professional approach to all situations to create a positive working environment.
• Ability to complete duties independently seeking out own answers and solutions.

Responsibilities

• Answer inbound customer service calls and troubleshoot.
• Identify order issues and determine action for resolution.
• Obtain initial loss information from customers and begin claims processing.
• Address minor coverage issues and resolve complaints; document communications.
• Provide attentive and accurate service to clients and respond to their needs.

Skills

Attention to detail

Time management

Written and verbal communication

Professional demeanor

Independent problem solving

Tools

Microsoft Office

Job description

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in Collingwood is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.

What will you do?

• Answer inbound customer service calls, provide entry-level troubleshooting and redirect phone calls when appropriate.
• Identify order issues and determine appropriate course of action for effective resolution.
• Obtain initial loss information from customers and begin claims processing.
• Address minor coverage issues, resolve minor complaints, and ensure all customer communication is clearly documented.
• Provide attentive and accurate service to clients and respond to their needs

What do you need to succeed?

Must-have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills in customer service and providing solutions
• Strong Microsoft Office skills
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

• Canadian Investment Regulatory Exam, CIRE
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

Address:

1 1 ST:COLLINGWOOD

City:

Collingwood

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-01

Application Deadline:

2026-09-15

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate’s experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$40,000.00 - $55,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.