Associate Operations Representative - Deposit Processing- EN

RBC; Montreal (administrative region); On-site; CAD 24,000 - 36,000; Part time

Job summary

RBC is seeking an Associate Operations Representative in Montréal to handle routine data entry and online transactions with a focus on accuracy and throughput. You will balance deposits and transactions while maintaining client-focused service.

The role requires bilingual English and French communication, a detail-oriented approach, and the ability to work weekday shifts from 10am to 6pm. This position is part-time and salaried within RBC's Technology and Operations platform.

Qualifications

• Excellent communication and collaboration skills.
• Ability to handle multiple tasks with accuracy and speed.
• Client-focused mindset and service orientation.
• Fluent in English and French to support RBC partners nationwide.
• Demonstrated data entry accuracy and attention to detail.

Responsibilities

• Process routine data entry and online transactions.
• Balance transactions and deposits to ensure accuracy and throughput.
• Maintain quality standards and accuracy in day-to-day tasks.
• Follow operational risk policies and procedures.
• Participate in coaching and continuous improvement opportunities.
• Support a client-first approach through professional communication.

Skills

Communication

Critical Thinking

Customer Service

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Job description

What is the opportunity?

The Associate Operations Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

Job Description

The Associate Operations Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

What will you do?

• Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
• Examines all documents for completeness and takes full responsibility for quality and accuracy of day-to-day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.
• Understands, accepts, and supports change as it relates to their role and the commitment to client fulfillment.
• Exercises due diligence in following operational risk policies, procedures standards and guidelines.
• Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution.
• Supports a client first mindset through communication and demonstrated positive behaviors

What do you need to succeed?

Must-have:

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Client Focus
• Efficient and accurate data entry abilities.
• Available to work from Monday through Friday (10am to 6pm).
• Ability for problem resolution and to determine quickly the departments’ priorities

Nice-to-have:

• Ability to work in high volume & strict timeframe deadlines
• Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing)

What’s in it for you?

We thrive on the challenge to be our best, thinking progressively to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in an agile, collaborative, progressive, and high-performing team
• The opportunity to interface with executives from many different parts of the organization

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address: 1 PLACE VILLE MARIE:MONTRÉAL

City: Montréal

Country: Canada

Work hours/week: 0

Employment Type: Part time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Casual

Pay Type: Salaried

Posted Date: 2026-07-07

Application Deadline: 2026-09-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.