Operations Specialist - Full Time

Harry Rosen Inc.; Alberta; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay program

Team bonuses

Employee discounts

Flexible benefits

Pension & RRSP

Modern workplace

Career coaching

DEI council

Internal growth

Job summary

Harry Rosen Inc. is seeking an Operations Associate to support daily retail operations at our Canada locations. The role reports to the Operations Leader and focuses on delivering exceptional customer service, processing transactions accurately, and maintaining store standards.

Responsibilities span omni-channel order fulfillment, cash handling, inventory support, and teamwork across departments to ensure smooth in-store and online operations. A minimum of 2 years in luxury retail is preferred.

Qualifications

• At least 2 years in retail, preferably luxury, in a customer-facing role.
• Experience with shipping, receiving, merchandising, order fulfillment and inventory management.
• Experience at a service desk delivering exceptional customer service.

Responsibilities

• Accurately control and process client transactions through the POS system.
• Collect new client contact information and update existing files.
• Support all service desk activities and keep desk clean and well stocked.
• Provide basic client resolution services and escalate issues when needed.
• Manage daily cash handling: open/close registers, prepare sales envelopes, bank deposits.
• Support E‑commerce and IST order fulfillment to hit pick-rate targets.
• Assist with BOPIS operations and on-the-floor logistics like markdowns and re-ticketing.
• Maintain store and merchandise standards and stock levels.
• Assist visual team with seasonal changes and special events.

Skills

Customer service

Teamwork

Communication skills

Tech-savviness

Tools

POS system

Job description

Operations Associate

Full-Time Permanent

Reporting to: Operations Leader Harry Rosen, TD CORE

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Responsibilities

• Customer Service: Accurately control and process client transactions through the POS system with efficiency


• Collect new client contact information and update/maintain existing client information and files


• Support all service desk activities and ensure the desk is clean, organized and well stocked


• Provide basic client resolution services, addressing concerns and inquiries in a timely manner and when appropriate, escalating issues


• Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits)


• Identify, report and troubleshoot common errors/discrepancies


• OMNI services & Order Fulfillment: Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates


• Assist with BOPIS operations activities


• Support logistics function with on-the-floor activities (markdowns, re-ticketing, re-tagging, etc.)


• Store & Merchandise Maintenance: Maintain the store in a neat and organized manner, ensuring all merchandise reflects standards


• Monitor return items and re-stock, support with maintenance of overall stock levels


• Assist visual team with seasonal merchandise changes, displays, and setting up of special events, as required


• Assist with season inventory preparations and counts


• Flex


• Support & Teamwork: When required, support clients on the sales floor by assisting with basic inquiries; Support with daily tasks and ad-hoc projects


• Adhere to all Harry Rosen philosophies, processes and standards


• Deliver consistent and exceptional service through standards


• Provide cross-functional team support


• Demonstrate Core Values

Qualifications

• A minimum of 2 years of retail experience preferably in a luxury environment, in a customer-facing role.


• Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment.


• Experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.


• A strong service orientation – a demonstrated desire to wow our customers!


• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function.


• The ability to work effectively as part of a team


• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service


• Strong communication skills

Benefits

• Competitive pay program


• Opportunities to additionally earn monthly and annual Team bonuses


• Best in industry discounts and special purchase opportunities


• A comprehensive flexible benefits package


• Pension and Group RRSP Programs that grow with you


• A modern, digitally advanced workplace


• A coach committed to supporting the achievement of your personal career goals


• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council


• An employer that values internal growth and promotion and is committed to succession planning for your future

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment.

In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process.

If you need assistance during the selection process, please contact us at [e-mail] with details.

We thank you for your interest in this opportunity.

Join Harry Rosen, Canada’s leading premium menswear retailer since 1954, recognized as one of the 100 Best Managed Companies. Be part of a team that values innovation, excellence, and style, and shape the future of luxury menswear with us.