Operations Specialist

Tobermory; Montreal (administrative region); On-site; CAD 50,000 - 81,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

RRSP matching

ESPP

Employee Assistance Program

Parental leave

Paid vacation

Paid sick leave

Job summary

Tesla in Montreal, QC, is seeking an Operations Specialist to manage and improve financial operations tied to vehicle sales, service work, and delivery. The role focuses on safeguarding revenue, accurate payments, and smooth customer experiences in a fast-paced environment.

The position requires experience in finance operations, stakeholder management, and a willingness to work evenings, weekends, and holidays as needed. Full-time employment with competitive benefits is offered.

Qualifications

• Experience in managing stakeholders in a busy finance environment.
• Minimum 2 years of customer-facing experience.
• Experience in Sales, Delivery, Automotive finance, or Operations.

Responsibilities

• Fix revenue recognition problems and manage payment allocations, including overpayments and underpayments.
• Collaborate with Sales, Service, and Delivery teams to keep customer transactions smooth.
• Reach out to customers to sort out overdue account balances.
• Coordinate finance applications, purchase orders, and funding activities.
• Team up with B2B and B2C Account Managers to improve financial processes.
• Ensure compliance with company policies, financial rules, and industry requirements.

Job description

Tesla is currently hiring an Operations Specialist for Sales, Service, Delivery & Collision Finance , in Montreal, Quebec, Canada. It's a full-time role for professionals who have a background in finance, day-to-day operations, and customer support, and who don't mind a fast-paced setting where things move quickly and sometimes get messy, but in a productive way.

In this position, you'll help run the financial operations across vehicle sales, deliveries, service work, and collision repairs, while making sure everything is paid correctly, processes stay efficient, and customers get a great experience, every time.

Company Name: Tesla
Location: Montreal, Quebec, Canada
Salary:

• Accounting Support Specialist II: $24.00 - $36.00/hour
• Accounting Support Specialist III: $26.40 - $39.60/hour

Job Type: Full-time
Start Date: As soon as possible

Benefits:

• Company-paid health
• dental
• vision
• life
• disability insurance
• RRSP with employer matching
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program
• parental support programs
• paid vacation
• paid sick leave

Job Description

• Tesla is looking for an Operations Specialist, to handle and improve financial operations tied to vehicle sales.
• They can deliver workflows, and service centres.
• They must be able to deliver collision repair.
• This role is all about safeguarding revenue, keeping payment accuracy, fixing finance related problems, staying compliant, and making operational processes smoother, while still delivering solid customer service that people actually feel.

Responsibilities

• Fix revenue recognition problems and manage payment allocations, including overpayments and underpayments.
• Collaborate with Sales, Service, and Delivery teams, so customer transactions stay smooth.
• Reach out to customers to sort out overdue account balances.
• Coordinate finance applications, purchase orders, and funding activities.
• Team up with B2B and B2C Account Managers to improve financial processes.
• Make sure everything follows company policies, financial rules, and industry requirements.

Requirements

• Must have experience in managing stakeholders in a busy finance environment.
• Must carry a minimum 2 years of customer-facing experience.
• Must have experience in Sales, Delivery, Automotive finance, or Operations.
• Experience with collections, outbound customer touch, or contact center work is a plus, even if it was short term.
• You should also be ok to work evenings, weekends, and holidays.
• Having a valid Canadian Class 5, G, or G2 driver's license is required, not optional.