Operations - Shift Manager

FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread; Sydney River; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Manager to lead operations and enhance guest experiences. This role involves managing team performance, ensuring adherence to operational standards, and driving profitability. The ideal candidate will have a strong background in quick service restaurants and a passion for guest service. Join a dynamic team that values collaboration and recognizes the importance of core values in achieving success. If you thrive in a fast-paced environment and are ready to make a significant impact, this opportunity is perfect for you.

Benefits

Affordable Health and Dental Benefits

Competitive Compensation

Bursary Program

Employee Discounts

Refer a Friend Program

Qualifications

• 1-2 years of experience in a quick service restaurant environment.
• Ability to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage team performance and ensure guest satisfaction during shifts.
• Conduct inventory inspections and maintain cash control procedures.
• Motivate and direct team members to exceed expectations.

Skills

Guest Service Principles

Team Management

Cash Control Procedures

Inventory Management

Motivational Skills

Operational Standards Compliance

Education

High School Diploma

Job description

KFC, 29 Keltic Drive, Sydney, Nova Scotia, Canada Req #3601

Monday, January 22, 2024

Aspiring To Feed North America While Offering An Exceptional Guest Experience From Inspired Employees.

Shift Manager

The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers support the Restaurant General Manager and Assistant Manager in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

As part of our family, we offer you:

• Affordable Health and Dental Benefits after probationary period (over 30hrs/week)
• Competitive compensation and advancement opportunities
• Bursary program
• Employee Discounts
• Refer a Friend Program

Summary Of Duties And Responsibilities:

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance
• Sets an example for Team Members by working hard to implement shift plan and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that the restaurant upholds operational and brand standards

Qualifications And Skills:

• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant

Ensuring that all of our team members recognize and believe in our Company Core Values -Heart Integrity-Drive- is key to our success. The successful candidate will demonstrate living by our core values with their ability to collaborate positively with their team to achieve company objectives, follow through on commitments and recognize that how they get to the finish line does matter.