Operations Readiness & Projects Lead

United Farmers of Alberta Co-operative Limited; Calgary; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible options & benefits

Mentorship and growth opportunities

Growth-oriented culture

Job summary

United Farmers of Alberta Co-operative Limited is seeking an Operations Specialist to coordinate readiness for new programs and initiatives, acting as liaison between field locations and corporate support. You will develop plans, ensure resources and training, and monitor progress to enable safe and efficient execution across sites.

The role emphasizes CRM and Cardlock system administration, change management support, and continuous improvement across multiple departments.

Qualifications

• Bachelor’s degree in business or commerce or equivalent combination of education and experience.
• 5-8 years progressive experience in project management, project coordination, project implementation, business operations, or business analysis.
• Advanced proficiency in CRM systems, ERP platforms, and Power BI.
• Demonstrated ability to manage competing priorities independently and coordinate across multiple stakeholders.
• Excellent organizational and planning skills with a high level of data accuracy and integrity.
• PMP designation with Change Management considered an asset.

Responsibilities

• Coordinate operational readiness activities for new programs, products, systems, and business initiatives.
• Develop and maintain readiness checklists, implementation plans, and communication materials.
• Ensure field locations have the resources, training, and documentation required for successful implementation.
• Monitor implementation progress and resolve readiness issues.
• Coordinate cross-functional operational initiatives involving Operations, IT, Marketing, Supply Chain, Finance, HR, and other support teams.
• Serve as a central point of contact for operational projects affecting field locations.
• Facilitate communication between corporate departments and field operations.
• Track project milestones, risks, and action items.
• Coordinate operational changes and ensure appropriate communication to field teams.
• Support development of change management plans.
• Gather feedback from field teams to improve implementation effectiveness.
• Support administration and maintenance of Customer Relationship Management (CRM) systems.
• Coordinate CRM updates and enhancements.
• Assist with user access, issue resolution, and user support.
• Monitor CRM data quality and compliance with operational standards.
• Coordinate operational support for Cardlock locations.
• Support Cardlock process improvements and system updates.
• Coordinate issue resolution with internal departments and external vendors.
• Maintain operational documentation related to Cardlock operations.
• Coordinate distribution of operational updates and procedural changes.
• Track operational readiness metrics and project status.
• Prepare reports and dashboards for leadership.
• Identify trends and recommend process improvements.
• Participate in Lean, continuous improvement, and operational excellence initiatives.

Skills

CRM proficiency

ERP platforms

Power BI

Microsoft Project

Data accuracy

Communication

Project coordination

Education

Bachelor’s degree in business or commerce

Tools

CRM systems

ERP platforms

Power BI

Microsoft 365 tools

Job description

United Farmers of Alberta Co-operative Limited is seeking an Operations Specialist to coordinate readiness for new programs and initiatives, acting as liaison between field locations and corporate support. You will develop plans, ensure resources and training, and monitor progress to enable safe and efficient execution across sites.

The role emphasizes CRM and Cardlock system administration, change management support, and continuous improvement across multiple departments.