Operations Specialist

United Farmers of Alberta Co-operative Limited; Calgary; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible options & benefits

Mentorship and growth opportunities

Growth-oriented culture

Job summary

United Farmers of Alberta Co-operative Limited is seeking an Operations Specialist to coordinate readiness for new programs and initiatives, acting as liaison between field locations and corporate support. You will develop plans, ensure resources and training, and monitor progress to enable safe and efficient execution across sites.

The role emphasizes CRM and Cardlock system administration, change management support, and continuous improvement across multiple departments.

Qualifications

• Bachelor’s degree in business or commerce or equivalent combination of education and experience.
• 5-8 years progressive experience in project management, project coordination, project implementation, business operations, or business analysis.
• Advanced proficiency in CRM systems, ERP platforms, and Power BI.
• Demonstrated ability to manage competing priorities independently and coordinate across multiple stakeholders.
• Excellent organizational and planning skills with a high level of data accuracy and integrity.
• PMP designation with Change Management considered an asset.

Responsibilities

• Coordinate operational readiness activities for new programs, products, systems, and business initiatives.
• Develop and maintain readiness checklists, implementation plans, and communication materials.
• Ensure field locations have the resources, training, and documentation required for successful implementation.
• Monitor implementation progress and resolve readiness issues.
• Coordinate cross-functional operational initiatives involving Operations, IT, Marketing, Supply Chain, Finance, HR, and other support teams.
• Serve as a central point of contact for operational projects affecting field locations.
• Facilitate communication between corporate departments and field operations.
• Track project milestones, risks, and action items.
• Coordinate operational changes and ensure appropriate communication to field teams.
• Support development of change management plans.
• Gather feedback from field teams to improve implementation effectiveness.
• Support administration and maintenance of Customer Relationship Management (CRM) systems.
• Coordinate CRM updates and enhancements.
• Assist with user access, issue resolution, and user support.
• Monitor CRM data quality and compliance with operational standards.
• Coordinate operational support for Cardlock locations.
• Support Cardlock process improvements and system updates.
• Coordinate issue resolution with internal departments and external vendors.
• Maintain operational documentation related to Cardlock operations.
• Coordinate distribution of operational updates and procedural changes.
• Track operational readiness metrics and project status.
• Prepare reports and dashboards for leadership.
• Identify trends and recommend process improvements.
• Participate in Lean, continuous improvement, and operational excellence initiatives.

Skills

CRM proficiency

ERP platforms

Power BI

Microsoft Project

Data accuracy

Communication

Project coordination

Education

Bachelor’s degree in business or commerce

Tools

CRM systems

ERP platforms

Power BI

Microsoft 365 tools

Job description

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Position Summary:

The Operations Specialist is responsible for coordinating operational readiness, supporting field locations, and ensuring the successful implementation of operational processes, systems, and business initiatives. This role acts as the primary liaison between field operations and corporate support teams, coordinating projects, system enhancements, communications, and operational changes that enable safe, efficient, and consistent execution across all sites.

The Operations Specialist plays a key role in supporting business transformation, maintaining operational documentation, administering operational systems (including CRM and Cardlock), and ensuring field teams are prepared for new initiatives.

Responsibilities:

• Coordinate operational readiness activities for new programs, products, systems, and business initiatives.
• Develop and maintain readiness checklists, implementation plans, and communication materials.
• Ensure field locations have the resources, training, and documentation required for successful implementation.
• Monitor implementation progress and resolve readiness issues.
• Coordinate cross-functional operational initiatives involving Operations, IT, Marketing, Supply Chain, Finance, HR, and other support teams.
• Serve as a central point of contact for operational projects affecting field locations.
• Facilitate communication between corporate departments and field operations.
• Track project milestones, risks, and action items.
• Coordinate operational changes and ensure appropriate communication to field teams.
• Support development of change management plans.
• Gather feedback from field teams to improve implementation effectiveness.
• Support administration and maintenance of Customer Relationship Management (CRM) systems.
• Coordinate CRM updates and enhancements.
• Assist with user access, issue resolution, and user support.
• Monitor CRM data quality and compliance with operational standards.
• Coordinate operational support for Cardlock locations.
• Support Cardlock process improvements and system updates.
• Coordinate issue resolution with internal departments and external vendors.
• Maintain operational documentation related to Cardlock operations.
• Coordinate distribution of operational updates and procedural changes.
• Track operational readiness metrics and project status.
• Prepare reports and dashboards for leadership.
• Identify trends and recommend process improvements.
• Participate in Lean, continuous improvement, and operational excellence initiatives.

Qualifications:

• Bachelor’s degree in business or commerce. Majoring in project management, operations management, or related discipline or equivalent combination of education and experience.
• Technical preference: Project Management designation (PMP) with Change Management considered an asset.
• 5-8 years progressive experience in project management, project coordination, project implementation, business operations, or business analysis.
• Excellent organizational and planning skills with a high level of data accuracy and integrity, data management, reporting management with focus on attention to details.
• Demonstrated ability manage competing priorities independently and coordinate effectively across multiple stakeholders and operational groups.
• Advanced proficiency in Customer Relationship Management (CRM) systems, ERP platforms, and Power BI.
• Microsoft 365 tools, specifically Microsoft project or other project management platform with the ability to work across systems.
• Strong written and verbal communication skills with the ability to work effectively with internal and external stakeholders.

Success Measures

Success in this role will be demonstrated by:

• Successful implementation of operational and enterprise initiatives
• Operational readiness completion rates
• Reduction in implementation issues
• Timeliness of operational communications
• Process documentation accuracy
• CRM and Cardlock system support effectiveness

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

• A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
• Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.
• Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
• We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact [e-mail] .

Stay Connected

We thank all applicants for their interest. Only those selected for an interview will be contacted.