Operations Professional, Full-Time, Vancouver

Laurelton Jewelry; Vancouver; Hybrid; CAD 29,000 - 39,000; Full time

Job summary

Tiffany & Co. is seeking an Operations Professional to deliver the Tiffany Experience through exceptional client service, precise order fulfillment, and diligent inventory control.

You will be a brand ambassador, communicating effectively with client advisors and management while maintaining the store’s high standards. Responsibilities include daily order fulfillment, shipping and receiving, cleaning jewelry, and assisting in repairs.

Qualifications

• Strong analytical skills are required.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Ability to connect with our clients.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in the country where the position is based.

Responsibilities

• Provide outstanding client service, order fulfillment and inventory management.
• Ensure merchandise is delivered all with the Tiffany Touch.
• Be an excellent communicator and brand ambassador.
• Cultivate an entrepreneurial spirit and Deliver Excellence in all you do, recognizing that people make the difference.
• Champion Operational efficiency and effectiveness; complete daily tasks including order fulfillment, shipping, receiving, replenishment, and inventory reconciliation.
• Partner with client advisors, management, and clients to respond quickly and accurately to requests for product and service information, repairs, shipping, and inventory.

Skills

Strong Analytical skills

Ability to connect with clients

Organized and detail oriented

Flexibility to perform different tasks

Education

College/university degree

Tools

Microsoft Word

Excel

Job description

Overview

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

As a Tiffany Operations Professional you will:

• Provide outstanding client service, order fulfillment and inventory management


• Ensure merchandise is delivered all with the Tiffany Touch.


• Be an excellent communicator and brand ambassador.


• Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.

Operational Excellence:

• Champion Operational efficiency and effectiveness


• Complete daily tasks as your order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures.


• Supervise and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners.


• Partner and communicate effectively with client advisors, management, and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping, and inventory quickly and accurately.

Service:

• Elevate in store experience consistently delivering memorable moments.


• Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction.


• Demonstrate Client Experience Behaviors identified within the NPS program.


• Implement standard methodologies by optimizing hospitality and store amenities to create outstanding experiences and act on NPS performance and client feedback.


• Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction during each interaction.


• Support Company operations efficiency objectives by ensuring all activities improve efficiency and by providing feedback on process changes through appropriate channels.


• Challenge the standards to seek continuous improvement

Sales:

• Deepen the relationship with our clients to drive lifetime dedication and spend.


• Carry out operations functions to support the store in consistently achieving or exceed monthly, quarterly, and annual commercial targets.


• Collect data during client interactions to cultivate new and existing clients.


• Optimally handle internal and external phone and e-mail correspondence and partner with Client Advisors and management to generate sales opportunities.

Experience:

Required:

• Strong Analytical skills


• Proficient in Microsoft Word and Excel.


• Ability to work retail store hours as necessary, including nights, weekends, and holidays.


• Ability to connect with our clients


• Organized and detail oriented


• Flexibility to perform different tasks based on day-to-day business needs.


• Must have authorization to work in the United States or in the country where the position is based.

Desired:

• A college/university degree.

The hiring range for this position is between $20.57 - $27.83. The rate of pay offered will be dependent upon candidates' relevant skills and experience. This role is also eligible for sales commission.