Operations Professional, Full-Time, Vancouver

LVMH Group; Vancouver; On-site; CAD 29,000 - 39,000; Full time

Benefits offered by this job

Sales commission

Job summary

Tiffany & Co. in Vancouver is seeking an Operations Professional to deliver the Tiffany Experience. You will support client service, order fulfillment and inventory management while upholding the Tiffany Touch in every interaction.

The role requires strong analytical skills, proficiency in Word and Excel, and the ability to work retail hours including nights, weekends and holidays. A college/university degree and work authorization are required; the position offers a sales commission.

Qualifications

• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours, including nights, weekends and holidays.
• Excellent communication and client connection skills.
• Organized and detail oriented.

Responsibilities

• Provide outstanding client service, order fulfillment and inventory management.
• Ensure merchandise is delivered with the Tiffany Touch.
• Be an excellent communicator and brand ambassador.
• Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do.
• Carry out operations functions to support the store in consistently achieving or exceed monthly, quarterly, and annual commercial targets.

Skills

Strong Analytical skills

Client communication

Retail operations knowledge

Organized and detail oriented

Ability to work retail hours

Education

College/university degree

Tools

Microsoft Word

Microsoft Excel

Job description

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

As a Tiffany Operations Professional you will:

• Provide outstanding client service, order fulfillment and inventory management
• Ensure merchandise is delivered all with the Tiffany Touch.
• Be an excellent communicator and brand ambassador.
• Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.

Operational Excellence:

• Champion Operational efficiency and effectiveness
• Complete daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures.
• Supervise and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners.
• Partner and communicate effectively with client advisors, management, and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping, and inventory quickly and accurately.

Service:

• Elevate in store experience consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction.
• Demonstrate Client Experience Behaviors identified within the NPS program.
• Implement standard methodologies by optimizing hospitality and store amenities to create outstanding experiences and act on NPS performance and client feedback.
• Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction during each interaction.
• Support Company operations efficiency objectives by ensuring all activities improve efficiency and by providing feedback on process changes through appropriate channels.
• Challenge the standards to seek continuous improvement
• Deepen the relationship with our clients to drive lifetime dedication and spend.
• Carry out operations functions to support the store in consistently achieving or exceed monthly, quarterly, and annual commercial targets.
• Collect data during client interactions to cultivate new and existing clients.
• Optimally handle internal and external phone and e-mail correspondence and partner with Client Advisors and management to generate sales opportunities.

Experience:

Required:

• Strong Analytical skills
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Ability to connect with our clients
• Organized and detail oriented
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in the United States or in the country where the position is based.
• A college/university degree.

The hiring range for this position is between $20.57 - $27.83. The rate of pay offered will be dependent upon candidates' relevant skills and experience. This role is also eligible for sales commission.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.