Tiffany & Co. Team Manager - Vancouver

Tiffany & Co.; Vancouver; On-site; CAD 126,000 - 176,000; Full time

Benefits offered by this job

Bonus potential

Sales incentives

Job summary

Tiffany & Co. is seeking a Store Team Manager in Vancouver to lead sales, operations, and security teams while the Director is away. You will mentor the team, act as a Guest Experience Manager, and ensure unsurpassed client service across every touchpoint.

The role requires a minimum of 3 years in luxury retail management, a proven sales record, and the ability to recruit and retain top talent. Expect a dynamic, client-focused environment with varied hours and strong performance incentives.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience.
• Proven track record in sales generation.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

Responsibilities

• Lead and develop sales, operations, and security teams to meet targets.
• Mentor staff and act as Guest Experience Manager.
• Cultivate client relationships and drive client development activities.
• Oversee store operations and TEI performance.
• Ensure exceptional client service and brand standards.

Skills

Retail management

Sales leadership

Customer relationship

Team coaching

MS Office

POS systems

Education

College/university degree

Graduate gemologist or GIA coursework

Tools

Microsoft Office

POS system

Job description

Overview

The Team Manager will support the Director in leading and developing sales, operations, and security teams to meet and exceed sales targets and elevate the Tiffany store experience. They will assume oversight for the store when the Director is not present. A dynamic, attentive, and inspiring leader, they mentor the team and act as a Guest Experience Manager, ensuring unsurpassed client service.

Key Accountabilities

Sales

Deepen the relationship with our clients to achieve and exceed sales target, product category sales targets, and relevant KPIs.

• Manage and motivate the team to consistently achieve or exceed store sales target.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Drive business through key product pillars and KPIs.

Service

Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:

• Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on TEI performance and client feedback to improve customer service.

Talent

Attract, hire, and retain top talent to cultivate a climate of high performance.

• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
• Leverage training and development offerings to effectively support growth and development to drive performance.

Operational Excellence

Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.

• Ensure exceptional operational support to drive sales and service.
• Manage efficient back of the house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices.
• Ensure compliance with all internal control procedures.

Required Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience
• Proven track record in sales generation, managing the achievement of sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

Preferred Qualifications

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

The hiring range for this position is $90,000 - $126,000 per annum. The rate of pay offered will be dependent upon candidates' relevant skills and experience. Retail Management are also eligible for bonus and sales incentives.