Client Advisor Contact Centre, Full-Time, Toronto Bloor Street

Laurelton Jewelry; Toronto; On-site; CAD 28,000 - 38,000; Full time

Job summary

Tiffany & Co invites applications for a Client Advisor, Contact Centre, based in-store in Toronto. You will embody the Tiffany brand in every client interaction, delivering luxury service across phone, email, and live chat while listening to personal needs and offering tailored recommendations.

The role requires energy, exceptional communication, and comfort with multiple software platforms, including Salesforce.

Qualifications

• Experience in luxury client service.
• Excellent verbal and writing communication skills.
• Strong computer experience with multiple software platforms.
• Ability to multitask across phone, email, and live chat.
• Authorized to work in Canada.
• Salesforce proficiency is a strong asset.

Responsibilities

• Be based in store, embody Tiffany brand in client interactions; deliver luxury client experience across channels.
• Excellent communicator and brand ambassador to build client loyalty.
• Achieve and exceed client service goals and sales targets.
• Deliver elevated, positive client experience across phone, email, and live chat.
• Resolve client issues with empathy; escalate when needed.
• Initiate proactive product recommendations.
• Share brand knowledge to drive conversion.
• Know clients and build long-term relationships.
• Ensure compliance with policies.
• Communicate with passion and elevated language.
• Meet and exceed client, service, and commercial goals.

Skills

Luxury client service

Communication

Multitasking

Channel multitasking

Salesforce

Office software

Tools

Salesforce

Job description

Overview:

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

As a Tiffany Client Advisor, Contact Centre you will:

• Be based in store, holding the critical position of embodying the Tiffany brand in each and every client interaction, responsible for delivering luxury best-in-class client experience across multiple contact channels by listening to each client personal needs and addressing it through elevated and authentic communication.
• Be an excellent communicator and brand ambassador with passion for Tiffany conveyed in every conversation and lay out the foundation for building long-term client loyalty.
• Responsible for achieving and exceeding client service goals and commercial sales targets.
• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live chat channels
• Consistently deliver luxury outstanding service to resolve client issues effectively and with empathy
• Escalate issues diligently to ensure prompt and client-centric resolution
• Initiate proactive, elevated, and relevant product recommendations for the client
• Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction
• Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building
• Ensure compliance with all policies and processes at all time
• Communicate with passion and authenticity, use elevated verbal and written language
• Meet and exceed client, service, and commercial goals

Experience

Required:

Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset

Excellent verbal and writing communication skills, high energy, and passion

Strong computer experience working on multiple software platforms

Ability to multitask, handling phone, email, and live chat communications

Flexibility to work varied schedule, including days, nights, weekends, and holidays

Must have authorization to work in Canada

Proficiency with Salesforce is a strong asset

The hiring range for this position is $20.57 - $27.83. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.