Operations Officer III

Robertson & Company Ltd.; Toronto; Hybrid; CAD 34,000 - 45,000; Full time

Job summary

Robertson & Company Ltd. in Toronto, ON is seeking an Operations Officer III on a 5‑month contract to support EFTR regulatory reporting within AML Operations.

The role is hybrid with business hours Monday to Friday, 9:00 AM – 5:00 PM, offering data reconciliation, discrepancy remediation, and process improvement opportunities. The candidate will review regulatory data, act as SME for EFTR, and collaborate across teams to ensure accuracy, timeliness, and compliance with AML standards.

Qualifications

• High School diploma required.
• 2-4 years of SLA adherence, accuracy & productivity metrics.
• 1.5+ years of progressive experience in FINTRAC EFTR regulatory reporting.
• Prior experience within a corporate or financial services environment.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Perform independent reviews of EFTR data discrepancy and data incompleteness; remediate EFTR records and validate data accuracy.
• Act as a key operational SME for EFTR regulatory reporting; provide technical guidance and process support within AML Operations.
• Support design, enhancement, and implementation of workflows and system changes to strengthen compliance and efficiency.
• Execute EFTR reporting and remediation activities in line with regulatory requirements and defined controls.
• Identify, assess, and escalate operational issues, data quality gaps, or control weaknesses to drive resolution.
• Provide guidance and coaching on EFTR processes, tools, and regulatory expectations.

Skills

SLA adherence

Regulatory reporting

Data analysis

Stakeholder communication

Education

High School diploma

Tools

Microsoft Office Suite

Job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Prime Hires is seeking a skilled Operations Officer III to join our client in support of an existing vacancy.

Contract Period: 5 months with potential to extend or convert

Pay Rate: $28.85 per hour

Location: Toronto, ON

Location Type: Hybrid

Business Hours: Monday – Friday, 9:00 AM - 5:00 PM

Job Responsibilities

• Perform independent reviews of EFTR data discrepancy and data incompleteness, Remediate EFTR records, Validate data accuracy through reconciliation, verification, and exception handling.
• Act as a key operational subject matter expert for EFTR (Electronic Fund Transfer Reporting) regulatory reporting, providing technical guidance, issue analysis, and process support within AML Operations.
• Support and contribute to the design, enhancement, and implementation of operational workflows, system changes, and process improvements to strengthen regulatory compliance and operational efficiency.
• Execute EFTR reporting and remediation activities in strict adherence to regulatory requirements, internal procedures, and control standards, ensuring accuracy, completeness, and timeliness.
• Perform advanced analysis and execution of AML reporting activities, including consolidated or aggregated reporting, where applicable.
• Proactively identify, assess, and escalate operational issues, data quality gaps, or control weaknesses, engaging appropriate partners to drive resolution and maintain service and compliance standards.
• Serve as a point of contact for complex or nonstandard EFTR matters, supporting consistent interpretation and application of reporting requirements.
• Independently prioritize and manage workload to meet operational, service, quality, and productivity targets across competing deadlines and volumes.
• Execute transactions and remediation activities accurately and on time, in line with established procedures, controls, and formal or informal SLAs.
• Exercise sound discretion in handling confidential information and sensitive correspondence, escalating issues appropriately.
• Identify, manage, and escalate risk by recognizing unusual, high‑risk, or nonstandard transactions and ensuring appropriate controls and documentation are applied.
• Actively support internal/external audits and regulatory reviews, including providing explanations, supporting documentation, and operational insights, contribute recommendations to address findings or gaps.
• Maintain awareness of emerging AML / EFTR regulatory requirements, risks, and operational impacts, and support the assessment and implementation of necessary changes.
• Operate in alignment with enterprise risk management frameworks, including AML, Regulatory Reporting, and Business Continuity Management expectations.
• Contribute positively as an experienced team member, supporting a culture of quality, accountability, collaboration, and continuous improvement.
• Demonstrate strong organizational and time management capabilities, with the ability to manage high volumes of work under strict regulatory deadlines.
• Actively build and deepen functional expertise, sharing knowledge, best practices, and lessons learned across the team.
• Provide guidance, coaching, and informal training to less experienced team members on EFTR processes, tools, and regulatory expectations.
• Participate in cross training, process shadowing, and development activities to strengthen individual and team capability.
• Communicate proactively, keeping leaders and partners informed of status, risks, trends, and emerging issues.
• Promote an inclusive, respectful, and equitable work environment and act as a brand ambassador for AML Operations and the Bank.
• Perform highly complex, multistep operational activities across systems, processes, and data sources, often involving moderate to high regulatory or operational risk.
• Apply specialized EFTR and AML knowledge to resolve complex data discrepancies, assess remediation options, and support regulatory outcomes.
• Review existing processes and controls, identifying opportunities for efficiency, risk reduction, and quality improvement.
• Analyze data and trends to identify systemic issues, escalating insights and contributing to sustainable solutions.
• Interact regularly with internal partners and stakeholders, provide process and policy guidance where appropriate.
• Work scope typically spans daily, weekly, monthly, and adhoc initiatives, requiring planning and adaptability.
• Recognized as a process level subject matter expert within EFTR Operations and generally reports to a Team Manager.
• Perform independent reviews of EFTR data discrepancy and data incompleteness alerts triggered by regulatory and risk-based system rules.
• Analyze source documentation (systems of record, transaction systems, physical or electronic records) to determine accurate reporting outcomes.
• Remediate EFTR records by accurately updating required data fields within reporting systems using judgment and regulatory understanding.
• Validate data accuracy through reconciliation, verification, and exception handling.
• Identify, correct, or elevate data quality issues within defined SLAs, ensuring appropriate documentation and audit trail.
• Draft and manage requests for information (RFIs) with internal partners to obtain missing or conflicting data and ensure timely resolution.
• Respond to partner inquiries professionally and efficiently, supporting end‑to‑end EFTR remediation outcomes.

Experience & Qualification Requirements

• High School diploma required.
• 2-4 years of SLA adherence, Accuracy and quality of regulatory Fillings, Accountability and productivity metric, Ability to manage workload effectively experience required.
• 1.5+ years of progressive experience in FINTRAC EFTR regulatory reporting.
• Prior experience within a corporate or financial services environment.
• Proficiency with Microsoft Office Suit.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.