Operations Manager, Waste

GFL Environmental Inc.; New Brunswick; On-site; CAD 90,000 - 120,000; Full time

Job summary

GFL Environmental Inc. is seeking an Operations Manager to oversee a division’s customer service, safety, operational efficiencies, and personnel management. The role includes revenue and cost oversight, collaboration with sales and marketing, and daily decision making to drive profitable results.

The position requires ensuring EH policies align with permit conditions and customer specs, with a strong emphasis on health and safety, and regular site visits, planning, and continuous improvement.

Qualifications

• Post-secondary education and/or equivalent work experience.
• Minimum of 5+ years in a leadership, managerial or supervisory role.
• Related operational experience in industrial/chemical cleaning and/or the Pulp and Paper industry.
• Valid Class 5 Driver’s License.
• Proficient in Microsoft Office, Outlook, Excel and Word.
• Proven knowledge of business and management principles, strategic planning, leadership techniques, human resources management.
• Demonstrated commitment to Health & Safety.
• Proven analytical and problem solving skills.
• Superior interpersonal, presentation and communication skills.
• Excellent time management skills.
• Ability to work independently and as part of a broader team.

Responsibilities

• Oversee day-to-day operations including scheduling, workforce planning and liaising with customers and contractors.
• Conduct site visits and prepare quote/tender packages with the business development team.
• Ensure operations align with EH policies, permit conditions and customer specifications focusing on health and safety; participate in JHSC.
• Lead, motivate and develop reports through annual performance reviews.
• Manage safety processes including JTOs, hazard identifications and field level hazard assessments.
• Record and resolve employee-related issues, including disciplinary actions.
• Ensure training levels meet job requirements and promote a safe workplace.
• Report and investigate incidents and non-compliances; assist in corrective actions.
• Coordinate with supervisors and procurement to monitor inventory for customer readiness.
• Drive continuous improvement and regulatory reporting; optimize asset and labor use.
• Oversee facility and equipment maintenance and housekeeping; manage capital projects.

Skills

Leadership

Project management

Health & Safety

Communication

Time management

Analytical thinking

Problem solving

Team motivation

Education

Post-secondary education or equivalent work experience

Tools

Microsoft Office

Job description

The Operations Manager oversees the business for the assigned division. This includes, but is not limited to, the customer service, safety, operational efficiencies and overall personnel management within the division. Additionally, this position is responsible for managing the revenue and cost elements for the division, requiring involvement with the sales and marketing initiatives, as well as the day to day operations. The Operations Manager is relied upon for the effective planning, delegating, coordinating, staffing, organizing and decision making to attain profitable results for the division.

Provide daily updates to the District Manager;

• Manage and oversee the day-to-day operations including scheduling, workforce planning/coordination and liaising with customer and other contractors, etc;
• Conduct site visits prior to submission of quote/tender; in conjunction with the business development team to prepare and submit quote/tender package and estimates;
• Ensure operations are conducted in accordance with EH policies/procedures, within permit conditions and to customer specifications with a significant focus on health and safety, participating on the JHSC;
• Strong focus on safety, maintenance and housekeeping in accordance with company and regulatory requirements;
• Lead, motivate and develop direct reports using Annual Performance Reviews
• Manage Job Task Observations (JTO’s), Hazard Identification and Field Level Hazard Assessments;
• Resolve and record all employee-related issues to and including all such issues that require the adoption/imposition of disciplinary measures;
• Ensure that employees receive levels of training that are adequate for the jobs they are to perform and that will ensure the preservation of a safe workplace;
• Report and investigate all incidents, safety infractions, non-compliance issues and participate in the investigation and development of corrective actions for each;
• Consult regularly with operational supervisors and the procurement group to monitor inventory levels to ensure readiness to respond to customer needs.
• Continuous improvement processes and procedures
• Customer and regulatory reporting
• Asset and labour utilization
• Facility and equipment maintenance and housekeeping
• Capital project management

Requirements

• Post-secondary education and/or equivalent work experience.
• Minimum of 5+ years in a leadership, managerial or supervisory role;
• Related operational experience preferred with knowledge industrial/chemical cleaning and/or the Pulp and Paper industry;
• Previous related experience in the oil and gas industry would be considered an asset;
• Valid Class 5 Driver’s License;
• Proficient in Microsoft Office, Outlook, Excel and Word;
• Proven knowledge of business and management principles, strategic planning, leadership techniques, human resources management;
• Demonstrated commitment to Health & Safety;
• Proven analytical and problem solving skills;
• Superior interpersonal, presentation and communication skills;
• Excellent time management skills;
• Ability to work independently and as part of a broader team.