Operations Manager - NEW BRENTWOOD LOCATION

Rise People; Burnaby; On-site; CAD 47,000 - 60,000; Full time

Benefits offered by this job

Group benefits

Complimentary membership

Discounted products

Job summary

Fitness World is seeking an Operations Manager at our Burnaby location to lead day-to-day club operations including Front Desk, childminding, member retention and retail. You will work with the General Manager and Head Office to ensure smooth operation and a positive member experience.

The role requires 2+ years in a supervisory capacity, strong organizational skills, and a flexible schedule. Competitive base plus over $10k in annual bonus potential, total package $50k–$60k, in Burnaby, BC.

Qualifications

• 2+ years of supervisory or team-lead experience in a high-traffic environment.
• Proven ability to recruit, train and develop frontline staff.
• Experience with scheduling, onboarding, and administrative processes.
• Strong communication with team and cross-functional partners.
• Excellent organizational skills and ability to manage multiple priorities.
• Willingness to work a flexible schedule including evenings and weekends.
• Certifications and clearances for childminding or willingness to obtain them.
• Retail or inventory management experience is a plus.

Responsibilities

• Lead and develop the Member Service Representative (MSR) team; maintain staff logs and document meetings for progress.
• Handle all administrative tasks: new hires, changes, separations, onboarding, scheduling, incident reporting.
• Promote a friendly, fitness-focused environment reflecting Fitness World values.
• Document and suggest process improvements as the company grows.
• Maintain knowledge of monthly promotions and membership/PT products.
• Collaborate with Sales, Fitness and Maintenance to align club operations.
• Perform additional duties as assigned.

Skills

Supervisory experience

Recruiting & training

Scheduling

Communication

Organizational skills

Flexible schedule

Childminding certifications

Retail/inventory experience

Job description

Operations Manager - NEW BRENTWOOD LOCATION
Burnaby, BC Club Leadership Full-time Jul 24, 2026 Yearly: $47000 - $60000

We’ve been alerted to fraudulent emails, phone calls and offer letters impersonating Fitness World and targeting job candidates.

Please note:

Fitness World does not offer remote roles — all recruitment is conducted in person.

We will contact applicants directly regarding their application.

We never request sensitive information (e.g., SIN, banking details) before an in-person interview.

If you receive a suspicious message claiming to be from Fitness World, do not respond or share any personal information.

Ready to lead the heartbeat of a busy fitness club? As Operations Manager at Fitness World, you'll run the day-to-day that keeps a whole location humming — Front Desk, childminding, member retention, and retail all fall under your watch. Working side-by-side with the General Manager, you'll be the vital link between our Club and Head Office, wearing plenty of hats and making a real impact every single day. If you thrive on variety, love keeping things running smoothly, and want your work to matter, this is your spot.

Compensation:

Base salary plus over $10,000 in annual bonus opportunities, for a total package of $50,000–$60,000.

Responsibilities

• Recruit, train, and develop the Member Service Representative (MSR) team; maintain staff communication logs and document meetings to ensure progress and alignment
• Complete all administrative activities, including employee paperwork (new hire, changes, and separations), onboarding, scheduling, incident reporting, etc.
• Responsible for bringing Fitness World's core values and mission statement to life by promoting a friendly, fitness-focused environment through leading by example, including regular team clean announcements and leader led action.
• Proactively document and suggest process improvements as the company grows
• Strong knowledge of all monthly promotions, contests and membership and PT products
• Partner with cross-functional department leaders such as Sales, Fitness and Maintenance to ensure clubs alignment on processes and procedures.
• Additional Duties as assigned

Childminding

All childminding staff certifications and back-ground check requirements are current and on file.

Regular audit of payments and child check-ins.

Ensure childminding staff adhere to FW childminding policies and procedures while providing safe, quality care in a friendly clean environment.

Inventory Management

Ensure all retail products are ordered, received, counted and merchandised according to company standards.

Review and discuss monthly shrink report with Manager of Club Operations and the General Manager

What You Bring

• 2+ years of supervisory or team-lead experience, ideally in fitness, retail, hospitality, or another high-traffic customer-facing environment
• A track record of recruiting, training, and developing frontline staff
• Comfort with administrative work — scheduling, employee paperwork, incident reporting, and record-keeping
• Strong organizational skills and the ability to juggle multiple priorities across a busy location
• Clear, dependable communication with both your team and cross-functional partners
• Availability to work a flexible schedule, including evenings and weekends as club operations require
• Valid childminding-related certifications and clearances (or willingness to obtain them), and comfort overseeing background-check and check-in compliance
• Retail or inventory experience an asset
• A combination of base and bonus pay that rewards you for your effort
• Group benefits (dental, extended health & travel)
• Complimentary Membership for You and One Other
• Discounted personal training, supplements and retail clothing
• Develop a career path and highly transferable skills

Our Values:

Passionate: We put our all into everything we do & empower each other to be our best selves every day.

Inclusive: We welcome everyone to be part of our world & pride ourselves in being a community for all.

Fun: We laugh, smile, & enthusiastically have a good time, all the time.

Community: We work, sweat & give back together, creating connected communities inside & out.

About Fitness World:

Fitness World Canada opened our doors in August 2020, establishing ourselves as a health, fitness and wellness community for everyone! Our high value low-cost health communities are making a difference for all fitness enthusiasts, no matter their goal. Fitness World has been a community trademark since 1959. While it’s changed hands over the years, we continue to provide best in class health and fitness facilities and services.