Operations Manager, Full time, Countryside

extendicare; Greater Sudbury; On-site; CAD 90,000 - 120,000; Full time

Job summary

Extendicare in Sudbury is seeking an Operations Manager to lead all business and administrative functions in a long-term care home. You will supervise the administrative staff, collaborate with the Executive Director, and ensure accurate payroll, billing, budgeting and regulatory compliance.

You will drive efficiencies, manage resident accounts, maintain confidential HR records, and foster a welcoming environment for residents, families and staff while aligning with Extendicare's values.

Qualifications

• Post-secondary education in Business Administration, Accounting, or Human Resources.
• Proficiency in Microsoft Office Suite (Word, Outlook, Teams, SharePoint) and advanced proficiency in Microsoft Excel.
• Working knowledge of cloud-based systems such as Workday and PointClickCare preferred.
• 3–5 years of experience in business or office operations; healthcare asset.
• 2–3 years of supervisory or people leadership experience.

Responsibilities

• Financial Acumen - lead payments, coding time/expenses, resident accounts, and banking records.
• Analytical Thinking - review payroll, scheduling, budget, HR data for accuracy and insights.
• Customer Service - act as primary contact for financial or HR inquiries with empathy.
• Lead - supervise and coach administrative staff and onboarding of new employees.
• Collaborate - partner with ED, leadership, union partners, regional teams and head office.
• Maintain - manage HR documents, confidentiality and regulatory compliance.
• Continuous Improvement - streamline back-office processes using data insights.
• Values Alignment - uphold Extendicare's mission, vision, and values.
• Flexibility - take on additional responsibilities as needed.

Skills

Payroll

HR administration

Leadership

Analytical thinking

Customer service

Education

Post-secondary education in Business Administration, Accounting, or Human Resources

Tools

Microsoft Excel

Microsoft Office Suite

Workday

PointClickCare

Job description

Job Description

Operations Manager

Mission:

As the Operations Manager, you will contribute to Extendicare's purpose of Helping People Live Better by leading all business and administrative functions in a long-term care home. You will lead and mentor administrative staff while working closely with the Executive Director and leadership team to support the home's daily operations. This role is accountable for the home's financial management, payroll and benefits, scheduling and workforce administration, and other key administrative processes, with a focus on compliance with company and regulatory requirements. Through your leadership and problem-solving skills, you will drive efficiencies and foster a welcoming environment for residents, families, and employees.

Key Outcomes:

• - Ensure accurate and timely completion of key Human Resource (HR) processes, including employee lifecycle updates, bi-weekly payroll, scheduling, and benefits. Serve as the in-home subject matter expert for these functions.
• - Oversee resident billing accounts and collection processes to ensure timely payments and accurate record-keeping.
• - Support the home's financial health by proactively managing budgets, monitoring spending, and meeting financial targets. Regularly review financial reports to identify and investigate variances and take timely action to resolve issues and improve accuracy.
• - Maintain compliance with provincial legislation, company policies, regulatory standards, and collective bargaining agreements across all administrative and financial functions within a unionized environment.
• - Lead and develop a high- performing administrative team that demonstrates Extendicare's values and delivers exceptional service to our residents, families and employees.

Key Responsibilities:

• - Financial Acumen - Lead and execute financial tasks such as processing payments, coding time and expenses, managing resident accounts and collections, and maintaining accurate records for banking, petty cash, and provincial funding.
• - Analytical Thinking - Review and interpret payroll, scheduling, budget, financial and HR data to ensure accuracy, identify trends, flag discrepancies, and provide insights that support strategic and cost-effective decisions, while recommending and implementing corrective actions as needed.
• - Customer Service - Support residents, families and employees by acting as primary contact for financial or HR inquiries, resolving issues with empathy and professionalism.
• - Lead - Supervise and coach the administrative team, fostering a high- performing, service-oriented, and collaborative office environment. Manage new employee onboarding activities.
• - Collaborate - Partner with the Executive Director, home leadership, union partners, regional teams and head office resources to support daily home operations and contribute to a collaborative, solution-focused environment.
• - Maintain - Oversee employee files, HR documentation, learning completion, business processes, and office workflows, ensuring accuracy, confidentiality, and compliance with provincial legislation, company policies, collective bargaining agreements and regulatory standards.
• - Continuous Improvement - Enhance efficiency and performance by streamlining back-office processes, applying data insights, and supporting ongoing home initiatives, projects and local implementation of corporate projects.
• - Values Alignment - Promote Extendicare's Mission, Vision, and Values by demonstrating integrity, respect, and a commitment to residents' rights.
• - Flexibility - Assume additional responsibilities or tasks that are unique to a specific home or are temporary in nature.

Required Education, Credentials and Experience:

• - Post-secondary education in Business Administration, Accounting, or Human Resources.
• - Proficiency in Microsoft Office Suite (Word, Outlook, Teams, SharePoint) and advanced proficiency in Microsoft Excel.
• - Demonstrated working knowledge of cloud-based systems such as Workday and PointClickCare preferred.
• - 3-5 years of experience in business or office operations preferred; experience in long-term care or healthcare is an asset.
• - 2-3 years of supervisory or people leadership experience preferred.
• - Demonstrated expertise in HR, payroll, benefits administration, scheduling, accounts receivable/payable, and a strong working knowledge of practices within a unionized environment, including the interpretation and application of collective agreements.
• - Proven ability to apply organizational skills, analytical thinking, and attention to detail while maintaining superior customer service in a fast-paced, multi-functional environment.
• - Demonstrated ability to manage multiple priorities under tight deadlines.
• - Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Core Competencies:

• - Computer Skills and System Proficiency
• - Multi-tasking and Prioritizing
• - Financial A