Support Services Manager

extendicare; Toronto; On-site; CAD 70,000 - 95,000; Full time

Job summary

Extendicare is seeking a Support Services Manager to oversee the environmental and support services in our Long Term Care and Retirement homes and to lead a dedicated team. You will manage maintenance, safety, budgets and vendor partnerships to ensure high quality life for residents.

The role requires a post-secondary degree or diploma and at least two years of managerial experience in a unionized setting, with knowledge of building systems and regulatory compliance.

Qualifications

• Post-secondary degree or diploma in a related field or equivalent is required.
• Minimum two years' managerial experience in support services/maintenance in a unionized environment.
• Knowledge of building systems including plumbing, electrical, mechanical, HVAC and emergency systems.
• Experience with housekeeping, laundry and maintenance budgets and spend.
• Values of Respect, Integrity, Compassion & Excellence; passion for working with seniors.
• Vulnerable Sector Check or willingness to obtain one.

Responsibilities

• Oversee and manage the Support Services department across long-term care and retirement homes.
• Lead maintenance planning, equipment service and budget adherence.
• Hire, train and engage environmental services staff to deliver quality service.
• Collaborate with leadership to maximize resident satisfaction and safety.
• Maintain compliance with regulations and Extendicare policies.
• Mentor team members and build strong relationships with residents and partners.

Skills

Leadership

Team management

Budget management

Facilities management

Communication

Regulatory compliance

Education

Post-secondary degree or diploma in a related field

Job description

Support Services Manager - Tendercare Living Centre

Mission

Join us as a leader to over see and manage the Support Services department in our Long Term Care and Retirement homes. With your technical expertise, you will take a proactive approach to ongoing maintenance, and optimization of building equipment. Your passion for building trusted relationships and engaging a team of support services professionals will ensure we are able to provide an optimal quality of life for all our Residents.

Key Responsibilities

• achieving Resident & Family satisfaction and Employee engagement targets
• ensuring that Health & Safety risks to Residents, employees and general public are minimized or emliminated
• ensuring that installed equipment is maintained in working order or serviced as required
• ensursing that capital spend and department budget are within established guidelines
• Collaboration - working closely with the Executive Director and leadership team to maximize Resident satisfaction
• Manage - hire, train and engage a team of environmental services staff to deliver quality service to our Residents
• Comply - maintain environmental services in compliance with regulations and Extendicare policies and processes
• Lend a Helping Hand - take a hands-on approach to leading, mentoring and helping environmental team members as required
• Cultivate - build and maintain strong relationships with the residents, employees, managers, regional team and vendor partners
• Respond with HEART - Hear, Empathize, Acknowledge, Respond & Thank

Qualifications

• post-secondary degree or diploma in a related filed or equivalent is required
• minimum two (2) years' experience in a managerial or supervisor capacity in the area of support services/maintenance in a unionized environment (preference given to previous experience in long-term care, retirement or healthcare environments)
• must be enrolled or willing to enroll in the "Property Admin Certificate (PAC) Program"
• knowledge of building systems including basic plumbing, electrical, mechanical, HVAC and emergency systems (Operator certification or Journeyperson considered an asset)
• knowledge and experience related to evidence-based practices associated with housekeeping, laundry and maintenance with a strong ability to manage a budget and financial spend
• values of Respect, Integrity, Compassion & Excellence and a passion to work with seniors
• must provide complete and current (within six months) Vulnerable Sector Check (including Criminal Background Check) or be willing to obtain one

What Extendicare has to offer

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:continuous mentorship, support for life-long learning and growth opportunitiesopportunities for advancement and career growth within the organizationa rewarding and meaningful work experience where you can enrich your life and the lives of others through your work

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors' population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long-term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.At Extendicare, we've spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits design