Operations Manager- Temporary Full Time - West Oak Village

EXTENDICARE; Oakville; On-site; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Continuous mentorship

Opportunities for advancement

Employee Family Assistance Program

Robust benefits package

Job summary

Extendicare seeks an Operations Manager for an 18-month contract starting November 2026 in Oakville, Ontario. You will lead all administrative and financial functions in a long-term care home, mentor staff, and partner with leadership to ensure compliant, efficient daily operations.

You will oversee payroll, HR processes, resident billing, budgets, and regulatory compliance, while driving continuous improvement and resident/family service excellence.

Qualifications

• Post-secondary education in Business Administration, Accounting, or Human Resources.
• Proficiency in Microsoft Office Suite with advanced Excel.
• Working knowledge of cloud systems such as Workday and PointClickCare.
• 3-5 years in business/office operations; healthcare asset.
• 2-3 years supervisory or people leadership experience.
• HR, payroll, benefits, scheduling, and A/R/A/P in a unionized environment.

Responsibilities

• Lead financial tasks: processing payments, coding time/expenses, resident accounts and collections.
• Oversee payroll, scheduling, benefits, and HR processes; act as in-home SME.
• Manage budgets, monitor spending and review financial reports for variances.
• Maintain compliance with provincial laws, policies, and collective agreements.
• Supervise administrative team; onboard new employees and foster service culture.
• Collaborate with ED, leadership, unions, regional teams and head office.

Skills

Payroll

HR

Budgeting

Supervisory

Excel

Workday

PointClickCare

Financial Analysis

Education

Post-secondary in Business Admin/Accounting/HR

Tools

Workday

PointClickCare

Job description

Job Description

Temporary Full-time Operation Manager 18-Month ContractPosition starts November, 2026

Mission:

As the Operations Manager, you will contribute to Extendicare's purpose of Helping
People Live Better by leading all business and administrative functions in a long-
term care home. You will lead and mentor administrative staff while working closely
with the Executive Director and leadership team to support the home’s daily
operations. This role is accountable for the home’s financial management, payroll
and benefits, scheduling and workforce administration, and other key administrative
processes, with a focus on compliance with company and regulatory requirements.
Through your leadership and problem-solving skills, you will drive efficiencies and
foster a welcoming environment for residents, families, and employees.

Key Outcomes:

• Ensure accurate and timely completion of key Human Resource (HR)
  processes, including employee lifecycle updates, bi-weekly payroll,
  scheduling, and benefits. Serve as the in-home subject matter expert for
  these functions.
• Oversee resident billing accounts and collection processes to ensure timely
  payments and accurate record-keeping.
• Support the home’s financial health by proactively managing budgets,
  monitoring spending, and meeting financial targets. Regularly review
  financial reports to identify and investigate variances and take timely action
  to resolve issues and improve accuracy.
• Maintain compliance with provincial legislation, company policies, regulatory
  standards, and collective bargaining agreements across all administrative and
  financial functions within a unionized environment.
• Lead and develop a high-performing administrative team that demonstrates
  Extendicare’s values and delivers exceptional service to our residents,
  families and employees.

Key Responsibilities:

• Financial Acumen – Lead and execute financial tasks such as processing
  payments, coding time and expenses, managing resident accounts and
  collections, and maintaining accurate records for banking, petty cash, and
  provincial funding.
• Analytical Thinking – Review and interpret payroll, scheduling, budget,
  financial and HR data to ensure accuracy, identify trends, flag discrepancies,
  and provide insights that support strategic and cost-effective decisions, while
  recommending and implementing corrective actions as needed.
• Customer Service - Support residents, families and employees by acting as
  primary contact for financial or HR inquiries, resolving issues with empathy
  and professionalism.
• Lead – Supervise and coach the administrative team, fostering a high-
  performing, service-oriented, and collaborative office environment. Manage
  new employee onboarding activities.
• Collaborate – Partner with the Executive Director, home leadership, union
  partners, regional teams and head office resources to support daily home
  operations and contribute to a collaborative, solution-focused environment.
• Maintain – Oversee employee files, HR documentation, learning completion,
  business processes, and office workflows, ensuring accuracy, confidentiality,
  and compliance with provincial legislation, company policies, collective
  bargaining agreements and regulatory standards.
• Continuous Improvement – Enhance efficiency and performance by
  streamlining back-office processes, applying data insights, and supporting
  ongoing home initiatives, projects and local implementation of corporate
  projects.
• Values Alignment – Promote Extendicare’s Mission, Vision, and Values by
  demonstrating integrity, respect, and a commitment to residents’ rights.
• Flexibility – Assume additional responsibilities or tasks that are unique to a
  specific home or are temporary in nature.

Required Education, Credentials and Experience:

• Post-secondary education in Business Administration, Accounting, or Human
  Resources.
• Proficiency in Microsoft Office Suite (Word, Outlook, Teams, SharePoint) and
  advanced proficiency in Microsoft Excel.
• Demonstrated working knowledge of cloud-based systems such as Workday
  and PointClickCare preferred.
• 3-5 years of experience in business or office operations preferred; experience
  in long-term care or healthcare is an asset.
• 2-3 years of supervisory or people leadership experience preferred.
• Demonstrated expertise in HR, payroll, benefits administration, scheduling,
  accounts receivable/payable, and a strong working knowledge of practiceswithin a unionized environment, including the interpretation and application
  of collective agreements.
• Proven ability to apply organizational skills, analytical thinking, and attention
  to detail while maintaining superior customer service in a fast-paced, multi-
  functional environment.
• Demonstrated ability to manage multiple priorities under tight deadlines.
• Must provide a complete and current (within six months) Vulnerable Sector
  Check (including a Criminal Background Check) or be willing to obtain one.

Core Competencies:

• Computer Skills and System Proficiency
• Multi-tasking and Prioritizing
• Financial Acumen
• Customer Service and Communication
• Analytical Thinking
• Time Management
• Attention to Detail
• Relationship Management
• Change Management

Attributes of an Effective Leader:

• Strategy Development: Understands the organization’s strategy and sets
  priorities to make it happen.
• Self-Motivated and Results Driven: Takes ownership and holds
  themselves and others responsible for delivering high-quality, timely, and
  cost-effective results.
• Collaboration: Inspires a collaborative team environment and works
  effectively with others with the ability to influence.
• Effective Communication: Actively listens, seeking to understand all
  perspectives and communicates with respect.
• Problem Solving: Recognizes and takes ownership to resolve issues outside
  of clear role mandate.
• Builds High Performing Teams: Builds the capability of individuals and
  teams through continuous feedback, coaching, and a commitment to learning
  and development.
• Data Analytics & Continuous Improvement: Uses data to identify and
  measure performance and develop solutions to motivate improvement.

What Extendicare has to offer:

• Continuous mentorship, support for life-long learning
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life
  and the lives of others through your work.
• Employee Family Assistance Program
• Robust benefits package

Extendicare is a leading provider of care and services for seniors across Canada,
operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing
Network brands. We are committed to delivering quality care to meet the needs of a
growing seniors’ population, inspired by our mission to provide people with the care
they need, wherever they call home. We operate a network of long-term care
homes (both owned and under management contracts), deliver over 11 million
hours of home health care services annually, and provide group purchasing services
to third parties representing approximately 150,000 beds across Canada.

Time Type: Full time

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [e-mail].

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.