Operations Manager - Fairfield Edmonton, AB

Hotel Retlaw, Fond Du Lac WI; Edmonton; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Manager to oversee hotel functions at a prominent location. This role involves ensuring exceptional customer satisfaction while achieving financial objectives. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and the ability to lead a team effectively. You will be responsible for managing daily operations, developing budgets, and ensuring compliance with safety and legal standards. If you are passionate about providing outstanding service and leading a team in a dynamic environment, this is the perfect opportunity for you.

Benefits

Medical, dental, and vision coverage

Vacation and holiday pay

Career growth and management training programs

Discounted room rates

Employee assistance programs

Referral programs

Qualifications

• Experience in hospitality management, particularly with major hotel brands.
• Strong analytical and decision-making skills are essential.

Responsibilities

• Manage hotel functions to ensure customer satisfaction and quality service.
• Develop and manage budgets and marketing plans to meet financial goals.

Skills

Hospitality Management

Analytical Skills

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

Job Title: Operations Manager

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking an Operations Manager for the Fairfield Edmonton International Airport, Edmonton, AB.

Job Purpose:

Plan and manage hotel functions (Front Office, Housekeeping, Laundry, F&B) to achieve customer satisfaction and quality service while meeting financial goals. Responsible for short and long-term planning, daily operations, budgeting, marketing, and ensuring compliance with safety and legal standards. Provide warm, knowledgeable service and guidance to guests, ensuring they have a positive experience.

Key Responsibilities:

1. Manage Human Resources to attract, retain, and motivate employees; including hiring, training, coaching, performance reviews, and disciplinary actions.
2. Develop and manage the annual budget, marketing plans, forecasts, and objectives to meet or exceed expectations.
3. Implement company and local programs, ensuring compliance with SOPs, safety regulations, and legal requirements to deliver quality service and customer satisfaction.
4. Resolve customer complaints to maintain high satisfaction levels.
5. Follow emergency procedures and ensure staff are trained accordingly to protect guests, staff, and assets.
6. Promote accident prevention programs to minimize liabilities.
7. Oversee maintenance and sanitation of hotel facilities to ensure quality and compliance.
8. Act as General Manager in their absence.

Qualifications and Requirements:

• High School diploma or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt standards.
• Advanced knowledge of hospitality and business management.
• Strong analytical, decision-making, and communication skills.
• Excellent literacy and verbal skills for reports, policies, and guest interactions.
• Physical ability to inspect and walk through hotel premises.

Additional Skills:

• Passion for people and service.
• Effective communication skills with guests and staff.
• Basic math skills for handling transactions.
• Problem-solving, motivation, and training abilities.
• Flexible schedule including nights, weekends, and holidays.

Benefits:

• Team-driven culture and values.
• Medical, dental, and vision coverage.
• Vacation and holiday pay.
• Career growth and management training programs.
• Discounted room rates across the portfolio.
• Perks such as movie tickets and attractions.
• RSP with company match, employee assistance, insurance, parental leave, and referral programs.