Operations Manager - Fairfield Edmonton, AB

AC Hotel Kansas City, MO; Edmonton; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead core hotel functions and ensure exceptional guest experiences. This role involves strategic planning, budget management, and fostering a team-driven culture. The ideal candidate will possess strong analytical and communication skills, with a passion for hospitality and service. Join a dynamic environment where your contributions will directly impact guest satisfaction and operational success. If you thrive in a fast-paced setting and are committed to excellence, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision Insurance

Vacation and Holiday Pay

Career Growth and Management Training

Reduced Room Rates

Employee Assistance Programs

Discounts and Referral Programs

Qualifications

• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt standards.
• Strong analytical and communication skills essential for management.

Responsibilities

• Manage hotel operations to achieve customer satisfaction and financial goals.
• Develop and manage budgets, marketing plans, and staff training.

Skills

Hospitality Management

Analytical Skills

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

Job Title: Operations Manager

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a remarkable Operations Manager for the Fairfield Edmonton International Airport, Edmonton, AB.

Job Purpose:

Plan and manage the hotel's core functions (Front Office, Housekeeping, Laundry, F&B) to achieve customer satisfaction and quality service while meeting or exceeding financial goals. Responsible for short and long-term planning and daily operations, developing budgets, marketing plans, and objectives. Provide warm, knowledgeable service and helpful guidance to reassure guests they’ve made the right choice to stay with us.

Key Responsibilities:

1. Manage Human Resources to attract, retain, and motivate employees; including hiring, training, coaching, performance reviews, and disciplinary actions.
2. Develop and manage the annual budget, marketing plans, forecasts, and objectives to meet or exceed expectations.
3. Implement company programs, develop local procedures, and ensure compliance with SOPs, safety regulations, and all laws to ensure quality service and customer satisfaction.
4. Resolve customer complaints to maintain high satisfaction levels.
5. Follow emergency procedures and train staff to ensure safety of guests, staff, and assets.
6. Promote accident prevention programs to minimize liabilities.
7. Oversee maintenance and sanitation of hotel areas to protect assets and ensure quality service.
8. Act as General Manager in their absence.

Qualifications and Requirements:

High School diploma or equivalent. Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt standards.

Skills and Abilities:

• Advanced knowledge of hospitality and business management.
• Strong analytical and communication skills.
• Ability to interpret complex information and make decisions with minimal guidance.
• Excellent verbal and written communication skills.
• Good literacy skills for reports and policies.
• Visual and mobility abilities to inspect and move around the hotel.

Additional Qualities:

• Passion for people and service.
• Strong interpersonal skills.
• Basic math skills for handling financial transactions.
• Problem-solving and training abilities.
• Flexible schedule including nights, weekends, and holidays.

Benefits:

• Team-driven culture and values.
• Medical, Dental, Vision insurance.
• Vacation and holiday pay.
• Career growth and management training.
• Reduced room rates across the portfolio.
• Perks like movie tickets and attractions.
• RSP with company match, employee assistance, discounts, life insurance, parental leave, and referral programs.