Operations Manager

Michaels Stores; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in creative retail is seeking an Operations Manager for their Winnipeg location. The successful candidate will drive store performance through effective team leadership, operations management, and a focus on customer experience. Join a company devoted to creativity and teamwork, offering competitive benefits and growth opportunities.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management required.

Responsibilities

• Lead operational processes to deliver sales and profit.
• Train and coach team members to achieve results.
• Manage inventory and execute omnichannel processes.

Skills

Retail management leadership experience

Job description

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Store - WINNIPEG-GARDEN CITY, MB

Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer-centric shopping experience. Deliver friendly customer service.

Major Activities

1. Assist Store Manager in planning and supporting the scheduling and execution of store workload.
2. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
3. Support and participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget.
4. Achieve KPIs; manage your team to achieve their role KPIs.
5. Manage visual merchandising standards and execution of feature space and seasonal layouts.
6. Manage and execute inventory management processes in store.
7. Manage and execute merchandise operations and omnichannel processes.
8. Manage and execute shrink and safety programs.
9. Train, observe, and coach the team to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development.
10. Interact with others respectfully; remain positive; promote commitment to the organization’s vision and values; serve as a role model.
11. Serve as Manager on Duty (MOD).
12. Acknowledge customers, help locate products, and provide solutions.
13. Cross-train in Custom Framing selling and production.
14. Assist with omnichannel processes.

Other duties as assigned.

Preferred Experience

• Retail management leadership experience.

Physical Requirements

• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves with ladders or similar equipment.
• If assistance is needed, contact supervisor for accommodations.
• Work in a retail store environment; some outdoor work; work hours include nights, weekends, and early mornings.

Applicants in Canada must satisfy legal requirements.

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing with comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts. For more info, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer, committed to diversity and inclusion.