Fixed Operations Manager - Winnipeg AutoShow

The 401 Group of Companies; Winnipeg; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading Canadian automotive group as a Regional Fixed Operations Manager. In this pivotal role, you'll oversee multiple service departments, enhance customer experience, and nurture a high-performance team culture. The Group of Companies offers a dynamic work environment with opportunities for career growth and personal development, along with health benefits and employee discounts.

Benefits

Health & wellness benefits

Employee referral bonus opportunities

Employee discounts on parts and services

On-site Parking

Qualifications

• Minimum years of Service Manager experience in the automotive industry.
• G Driver's license and a clean driver's abstract.
• Strong understanding of automotive parts.

Responsibilities

• Oversee and optimize service departments at various locations.
• Manage profit by analyzing department financial statements.
• Develop strategies to attract and retain customers.

Skills

Communication

Interpersonal

Time Management

Technical Savvy

Adaptability

Education

Grade Diploma or equivalent

Tools

PBS software

Job description

Be part of something Bigger with the Group of Companies!

At the Group of Companies, we are dedicated to setting new standards of excellence in the automotive industry. With our consistent growth and innovation, we are looking for a Regional Fixed Operations Manager to help drive our continued success.

As a Regional Fixed Operations Manager, you will play a pivotal role in overseeing and optimizing our regional locations. Your responsibilities include managing service departments, leading a team of dedicated employees to deliver top-notch service, and building relationships while traveling to various locations.

Your Key Responsibilities :

• Responsible for profit management by examining department financial statements, including expenses and revenue, to ensure profitability.
• Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching, and talent management.
• Review and implement Service Centre policies and procedures to improve customer experience and rapport building.
• Develop and implement strategies to attract and retain customers.
• Understand and maintain warranty platforms.
• Order parts following company and OEM guidelines.
• Maintain knowledge of parts pricing procedures.
• Establish and maintain good relationships with wholesale customers.
• Resolve customer and employee complaints professionally and effectively.
• Ensure compliance with Health and Safety regulations and workplace policies.
• Oversee multiple Service and Parts departments, ensuring proper staffing and coverage.
• Maintain an active parts and accessories inventory, minimizing obsolescence and improving turnover.
• Develop and grow external parts and accessories sales, including wholesale accounts.
• Ensure compliance with OEM policies, maintain accurate warranty bins, and keep parts storage clean and presentable.
• Ensure the highest level of customer satisfaction.
• Report non-compliant issues immediately to management.
• Manage cash and credit/debit receipts per company policy.
• Manage the PBS system for parts orders, tracking, storage, and invoicing.
• Perform physical inventory counts as required, possibly during off-hours.
• Perform other duties as assigned.

What You Bring to the Table :

• Grade Diploma or equivalent.
• Minimum years of Service Manager experience in the automotive industry.
• G Driver's license and a clean driver's abstract.
• Strong understanding of automotive parts.
• Excellent communication, interpersonal, and time management skills.
• Ability to adapt to a changing environment and meet deadlines.
• Technically savvy.
• Experience with PBS software is an asset.
• Ability to multi-task and work under pressure.
• Willingness to be flexible with work schedule and travel regularly.

Sowhy work for us?

• The Group of Companies is privately owned and 100% Canadian.
• State-of-the-art facilities including a "Google-like" call centre and a centralized service "Hub".
• A high-energy, fast-paced, and fun work environment with various initiatives and rewards.
• Opportunities for career planning, growth, and advancement from within.
• Health & wellness benefits.
• Employee referral bonus opportunities.
• Employee discounts on parts, services, and at the Blackshop Restaurant and Wine Bar.
• On-site Parking.

The Group of Companies is proud to be recognized as one of Canada's fastest-growing Elite Business Management Groups, offering a full line of automotive, recreational vehicle, powersport, and marine products and services. Our headquarters is located in Cambridge, Ontario, with brands including Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, Auto Financing, CampMart, and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the Group of Companies are endless!

We are committed to accessibility and will accommodate individuals with disabilities during the recruitment process in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Please contact HR if you require accommodations.

Thank you for your interest. Only candidates selected for an interview will be contacted. Due to high application volume, we cannot confirm receipt of individual applications.