Operations Manager

Movati Athletic; Waterloo; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading health and fitness company in Canada is seeking an Operations Manager to lead and motivate a high-performance team. The role requires a people-oriented leader with experience in operations management, customer service, and team oversight. The successful candidate will foster a collaborative environment and contribute to the overall efficiency of facility operations while ensuring exceptional member experiences. Competitive compensation and benefits are offered to support personal and professional development.

Benefits

Competitive total compensation package

Industry leading base salary

Group benefits and complimentary membership

Leadership training

Qualifications

• 3+ years of related experience leading high-performance teams.
• Ability to articulate operational success and membership growth.

Responsibilities

• Oversee operations to ensure facility standards and performance.
• Partner with General Manager on business planning and P&L statements.
• Foster a high-performance work culture among team members.

Skills

Leadership

Team Management

Customer Service

Operations Management

Sales Performance

Job description

Lead, Inspire, Build and Motivate a high-performance team that delivers on the promise we make to our members – feel welcome feel comfortable and feel healthy .

An Operations Manager plays a critical role in ensuring that the building is operational, our fitness equipment is functioning properly with no disruptions and the facility has a white glove appearance from the moment our members walk through our doors. By managing these aspects effectively, you will contribute to the overall efficiency and productivity. This is one of our most important positions in club – there we said it, but it’s because we’re looking for a brand ambassador and experienced operations leader who is aligned with our values all rolled into one.

Speaking of values, Movati’s are rooted in Care , demonstrating strong Work Ethic , Authenticity , celebrating Diversity , and Commitment to enabling a healthy work environment. If it sounds like a lot, that’s because it intentionally is. Since 1997, we’ve built the foundation of Movati Athletic on these values and it’s what’s made us both successful and different.

Your availability : Monday - Sunday

Role

Our Operations Manager is an experienced people-oriented leader assisting with coaching, managing and motivating team members to achieve service objectives. A part of this means providing managerial oversight and being a point person for support so our team members consistently receive the feedback they need to further their careers with Movati.

We’re all about our people, they are our everything and as Operations Manager you will be the beacon of what success looks like for our team members. Creating and sustaining a high-performance work culture is part of this and fostering a servant leadership culture that is both collaborative and innovative. Using your experience, you will provide strong leadership in customer service, team management, operations management and sales performance.

At Movati, you will quickly learn that rolling-up your sleeves is the key to success to ensure the Club is functioning at its best! You are an extreme multi-tasker and are never afraid of a challenge. A part of your many duties is partnering with the General Manager in the annual business planning process for your club and reviewing club P&L statements with define metrics and standards. You will also be accountable for ensuring KPI’s are used effectively to ensure that Club Departments are meeting budgetary goals and company objectives.

Qualifications

We know the experience we’re looking for can come from a wide range of industries so we’re looking for 3+ years of related experience leading, motivating and coaching high performance teams. Of course, we expect that when we meet, you can articulate how you have achieved operational success and delivered meaningful membership and customer growth in your past experiences.

We offer a competitive total compensation package that includes an industry leading base salary, short-term incentive plan, group benefits, complimentary membership and leadership training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment. Our promise at Movati is to help you feel welcome , feel comfortable , and feel healthy . Accommodations are available on request for candidates taking part in all aspects of the selection process.

• MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.

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