Operations Manager

Envol Strategies; Vancouver; Hybrid; CAD 60,000 - 68,000; Full time

Job summary

Join a vibrant boutique luxury interior design firm as their Operations Manager in Vancouver. Your role will involve supporting office operations, client relations, and financial management while contributing to a creative and collaborative environment. The firm values excellence and offers competitive compensation with benefits, including a hybrid work schedule.

Benefits

10 vacation days plus office closure during holidays

Flexible hybrid schedule

Opportunities for career growth and development

On-site parking

Qualifications

• 3-5 years of experience in office coordination or operations within a small business.
• Strong proficiency in Microsoft Office and Google Docs, with working knowledge of QuickBooks.
• Exceptional written and verbal communication skills.

Responsibilities

• Manage office operations, client inquiries, and vendor relations.
• Support financial operations through invoicing and documentation.
• Assist in social media content creation and brand storytelling.

Skills

Problem-solving

Organizational abilities

Communication

Customer service

Tools

QuickBooks

Microsoft Office

Google Docs

Planoly

Mailchimp

Showit

Canva

Studio Designer

Job description

Are you an experienced operations professional who loves design and thrives in a fast-paced environment?

Our client, a boutique luxury interior design firm, is seeking a vibrant and highly organized Operations Manager to join their growing team!

ABOUT YOU

Youre a proactive, detail-oriented professional with a strong track record of supporting office operations, ideally within a small business environment. Known for your problem-solving skills and exceptional organizational abilities, youre the go-to person your team can count on. Tech-savvy with solid financial skills, youre also a clear and confident communicator who brings structure to creative spaces. You thrive on varietywhether its coordinating vendors, preparing invoices, managing social media, or supporting client relationships, you're ready to dive in and make an impact.

WHAT YOULL DO

Office Management & Client Support

• Be the face of the office : welcome clients, manage calls, and prepare the space for meetings.
• Maintain the sample library, coordinate shipping / receiving, and ensure the office is beautifully organized.
• Support the design team with vendor management, team time tracking, client proposals, contracts, and digital organization.
• Manage client invoicing and reporting in QuickBooks and liaise with the accountant and bookkeeper.
• Track project time and assist with Studio Designer system.
• Support monthly financial meetings with clear, organized documentation and contribute to strategic discussions.

Procurement & Project Coordination

• Handle claims for defective items, coordinate resolutions with vendors and trades, and maintain weekly follow-ups.
• Collaborate with designers and vendors to place and track product orders.
• Maintain project budgets, pricing, and purchasing timelines with precision.

Client Communication & Relationship Management

• Act as the point of contact for client inquiries, providing timely updates and thoughtful communication.
• Prepare onboarding documents, organize project binders, and facilitate seamless project execution.

Creative Marketing & Brand Storytelling

• Assist with social media content creation, planning, and newsletter support.
• Collaborate on storytelling initiatives and contribute to blog content that highlights the firms creative process and client success stories.
• Capture behind-the-scenes moments and contribute to blog content that aligns with the firms luxury brand.

NICE TO HAVE

• Proven work experience with Studio Designer system is a bonus.

WHAT YOU BRING TO THE TABLE

• 35 years of experience in office coordination or operations, preferably within a small business setting.
• Strong proficiency in Microsoft Office and Google Docs is essential, with working knowledge of QuickBooks.
• Familiarity with Planoly, Mailchimp, Showit, Studio Designer, or Canva is considered an asset.
• Exceptional written and verbal communication skills, with a high level of professionalism in business correspondence and proofreading.
• Proven experience managing proposals, contracts, or service agreements with precision and care.
• Highly organized and detail-oriented, with a natural problem-solving mindset and a passion for creating structure and efficiency in a fast-paced environment.
• Demonstrated ability to multitask, prioritize, and adapt to shifting needs with a strong sense of initiative and follow-through.
• Customer service experience with a client-first mindset and a warm, approachable communication style.
• Comfortable working with vendors, trades, and delivery teams to coordinate project milestones.
• Demonstrated professional discretion and a polished communication style when engaging with high-end clients.
• A valid BC Drivers License and access to a vehicle, with the ability to commute locally daily.
• A sincere passion for interior design and a desire to thrive in a creative, high-end boutique setting.

WHATS IN IT FOR YOU

Our client values kindness, collaboration, and excellence and theyre committed to creating a workplace where you can thrive. As a key member of their close-knit team, you can look forward to :

• A compensation of $60k to $68k per year, based on experience.
• 10 vacation days, plus office closure from December 24 to January 2 (paid).
• A flexible hybrid schedule with in-office work Monday through Thursday and remote work on Fridays.
• Opportunities for career growth and development.
• Convenient location with nearby amenities and on-site parking.

Ready to make an impact in Vancouvers luxury design scene?

Apply now with your resume and salary expectations.

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