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Operations Manager

Day & Ross

Burnaby

On-site

CAD 60,000 - 65,000

Full time

5 days ago

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Job summary

A leading company in logistics is seeking an Operations Manager based in Burnaby. This full-time role involves overseeing terminal operations, developing an engaged team, and ensuring customer satisfaction through effective management practices. Candidates should have experience in transportation, excellent communication skills, and the ability to lead in a high-pressure environment.

Qualifications

Minimum of secondary education, preference for post-secondary education.
Previous operational experience preferred.
Strong conflict resolution skills and ability to motivate teams.

Responsibilities

Oversee terminal based pickups and deliveries, equipment management.
Lead and manage a high-volume LTL dock operation.
Initiate and lead process and customer experience improvements.

Skills

Communication

Conflict resolution

Customer relationship

Leadership

Problem-solving

Education

Secondary education

Post-secondary education (general stream)

Tools

MS products

AS400

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Job Description

You belong at Day & Ross.

Operations Manager

Full-time

Burnaby, BC

As an Operations Manager, you will be responsible for overseeing all terminal based Pickups and Deliveries, equipment management and team development. Developing an engaged and motivated team is critical to the success of this role. A motivated, administrative professional with an emphasis on being customer, solution and process improvement focused will be key elements to your success. Building a solid relationship with the brokers with an understanding of the working contracts will be important to having a high success rate with the customers and general satisfaction of the brokers.

You will be a key manager in the terminal and have an important role in the overall success of the operations and will need to work with the other managers as a unified team to accomplish a high satisfaction rate with the customers while maintaining cost. Safety with both brokers and your team will be part of your everyday discussions and you will help maintain the culture of safety first.

How You’ll Help

Lead and manage a fast paced and high volume LTL dock operation though a team of supervisors, lead hands, and front line employees.
Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.
Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures.
Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow.
Recognize problems and work with others towards a practical and speedy resolution.
Backfill the Operations Supervisors at the facilities for vacation, personal emergencies etc.
Responsible for vendor management for the facilities (repairs, snow removal, janitorial) as well as driver interaction such as broker pay resolution, contract renewals etc.
Other related duties as may be required.

Your Skills And Experience

Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
Experience in dealing with brokers or Owner / Operators
Demonstrated experience in managing and motivating people
Experience and knowledge of LTL Pick up dispatching and deliveries

Communication skills - advanced
Computer skills – accuracy, MS products, AS400, web based programs
Demonstrated customer relationship skills
Strong conflict resolution skills
Able to work deadlines in high transactional environment
Ability to champion business needs in a collaborative manner to colleagues
Results focused
Strong sense of urgency and ownership of deliverables
Understanding contracts and budgets
Must have a current forklift certification as well as all other safety training

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Truck Transportation

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