Operations Manager

Waste Connections of Canada Inc.; Coquitlam; On-site; CAD 60,000 - 65,000; Full time

Job summary

Waste Connections of Canada is seeking an experienced Operations Manager in Coquitlam to lead district operations, ensuring safety and efficiency within the team. The role demands strong leadership and management skills, focusing on customer service, operational standards, and team performance. Competitive salaries and comprehensive benefits are offered.

Benefits

Competitive Wages

Retirement Plan with company match

Medical, Dental, Vision benefits

Employee Assistance Program

Scholarship Opportunities for kids

Employee Stock Purchase Plan

Life, Short Term/Long Term Disability Insurance

Qualifications

• 5+ years’ experience in industry or logistics management.
• Solid analytical skills to optimize routes and productivity.
• Well-developed influencing and presentation skills.

Responsibilities

• Manage district operations ensuring service and productivity metrics are achieved.
• Oversee hiring, termination, and performance management.
• Collaborate with the Maintenance Manager to ensure operational efficiency.

Skills

Interpersonal skills

Communication skills

Analytical skills

Leadership skills

Education

Relevant degree or equivalent experience

Job description

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Why Choose Us

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Why Choose Us

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

General Description

The Operations Manager plans and manages district operations effectively, ensuring the best possible service and productivity metrics are achieved. The Manager sets the tone for safety practices and ensures the team understands and follows the rules of safety which allows for success and protection of employees as well as the community at large. The Manager directs the operations team and drivers to minimize the number of missed pickups, maximize service quality, and minimize drive times while routing to a cost-effective transfer station or landfill.

You will be responsible for ensuring that safety, compliance, customer service, growth, sales, and financial targets are consistently met. Strong leadership, ethical decision-making, and professionalism are essential to success in this role.

Responsibilities

• Track productivity metrics, fine-tune routes, and adjust boundaries for operational efficiency, including reviewing start times and addressing route-specific challenges.
• Drive proactive accident-avoidance plans, provide safety training, and ensure adherence to company safety policies and regulations, including investigating accidents and conducting field inspections.
• Handle hiring, termination, grievances, and performance management through coaching, retraining, and corrective actions, using progressive discipline when necessary.
• Investigate and resolve escalated customer concerns, ensuring prompt follow-ups and alternative service solutions when required.
• Collaborate with the Maintenance Manager to ensure trucks remain operational, safe, and productive, while overseeing repairs and managing damages.
• Optimize labor hours, minimize carryovers, and manage costs effectively to support overall productivity goals.
• Conduct accident investigations, prepare reports, and enforce compliance with local regulations and company policies.
• Work closely with municipalities and customers to address and resolve service issues, missed pickups, and safety concerns at customer sites.
• Coordinate with dispatchers to ensure timely bin deliveries, exchanges, repairs, and waste collections, maintaining communication until all routes are completed.
  
  

What We Need From You

• 5 plus years’ experience in industry or logistics managing a diverse team in an operations or production, heavy construction/roadbuilding and/or environmental field services.
• Excellent interpersonal and communication skills and, employee management skills.
• Solid analytical skills to optimize routes and productivity.
• Well-developed influencing and presentation skills.
• Experience with collective bargaining agreements (CBA) and grievance handling.
• Understand the geographic area and can apply routing principles.
• Understand the basics of trucks and maintenance.
• Class 3 with Air endorsement will be considered an asset.
• Understanding of P&L, budget and forecast management is an asset.
• Good knowledge of MS Office (in particular Excel) and other technology
  
  

What You’ll Get From Us

• Competitive Wages
• Retirement Plan with company match; let us help you save for your future
• Benefits; Medical, Dental, Vision
• Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
• Insurance: Life, Short Term/Long Term Disability
  
  

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Environmental Services, Transportation, Logistics, Supply Chain and Storage, and Construction

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