Operations Manager

The Brick; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is looking for an Operations Manager to lead their retail team in a dynamic environment. This role emphasizes customer satisfaction, team development, and operational efficiency. The ideal candidate will have a strong background in retail management and a passion for coaching and mentoring staff. With opportunities for career progression and a flexible benefits package, this position offers a rewarding experience for those motivated by success and teamwork. Join a company that values its employees and promotes a culture of growth and excellence.

Benefits

Flexible Benefits Package

Employee Discounts

Opportunities for Career Progression

Ongoing Development

Qualifications

• 2+ years of supervisory or management experience in retail.
• Strong communication and interpersonal skills.

Responsibilities

• Implement and ensure compliance with operating procedures.
• Recruit and develop employees through coaching and training.
• Handle escalated customer service issues.

Skills

Leadership Skills

Customer Service

Problem-Solving

Time Management

Organizational Skills

Education

High School Diploma

Post-Secondary Education

Tools

Retail Operating Systems

Job description

Join to apply for the Operations Manager role at The Brick

Is this job for you?

Do you believe in putting the customer first?

Are you a team player with strong leadership skills?

Are you motivated by achieving goals?

The Brick is actively seeking to expand our management team. We need enthusiastic individuals with a customer-focused attitude! A combination of team spirit and a desire for career growth will ensure a rewarding experience in our retail locations.

Responsibilities

• Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
• Recruit and develop employees through coaching, mentoring, and training; set goals and conduct performance reviews.
• Handle escalated customer service issues and offer solutions.
• Increase location profitability and efficiency.
• Maintain store merchandising, detail, and customer service standards.
• Ensure 100% customer satisfaction.
• Promote teamwork across all departments.
• Minimize errors and ensure high data entry accuracy.
• Maintain accurate store inventory levels.
• Manage accounts receivable and payable reporting.

Qualifications

• High school diploma or equivalent; post-secondary education is an asset.
• At least 2 years of supervisory or management experience in retail.
• At least 2 years of customer service or sales experience.
• Proven success in customer service, operations, and merchandising.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead, motivate, and manage a team.
• Strong time management and organizational skills.
• Working knowledge of retail operating systems.
• Flexibility to work various shifts, including evenings and weekends.

Why The Brick?

• Flexible benefits package including health, dental, and paramedical services.
• Competitive salary commensurate with experience.
• Opportunities for career progression and ongoing development.
• Employee discounts.
• A dynamic environment to showcase your leadership talents.

Apply now

To apply, contact our recruitment team at [e-mail]. Attach your CV and tell us why you're a great fit for The Brick!

The Brick is committed to fair and accessible employment practices. If you require accommodations during the recruitment process, please contact [e-mail].