Manager Operations, Terminals (Term Opportunity - till Dec 31, 2025)

Greater Toronto Airports Authority; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Manager Operations for its Terminals to enhance the operational efficiency of a leading global airport. This role involves overseeing daily operations, ensuring safety and security, and fostering strong relationships with airline partners. The ideal candidate will have a solid background in aviation management and experience leading teams in a dynamic environment. This temporary position offers the chance to make a significant impact in the aviation sector while working in a collaborative and fast-paced setting. If you thrive under pressure and are passionate about operational excellence, this opportunity is for you.

Qualifications

• 5+ years of experience with a large customer base.
• Minimum 3 years of leadership experience in a matrix organization.

Responsibilities

• Managing operational issues and ensuring seamless passenger flow.
• Identifying trends and implementing solutions for improvements.
• Building strong relationships with airline partners and stakeholders.

Skills

Influence and negotiation skills

Excellent communication skills

Decision-making skills

Coaching and performance management

Business insight

Education

Post-secondary degree/diploma in Aviation Management

Equivalent experience in Business or Logistics

Job description

Manager Operations, Terminals (Term Opportunity - till Dec 31, 2025)

Join to apply for the Manager Operations, Terminals (Term Opportunity - till Dec 31, 2025) role at Greater Toronto Airports Authority.

The Greater Toronto Airports Authority (GTAA) is a dynamic organization committed to making Toronto Pearson a leading global airport. We are seeking a Manager Operations, Terminals to oversee daily operational and customer service activities, ensuring seamless passenger flow, safety, security, and on-time performance.

Responsibilities include:

• Managing operational issues and communicating with the team for effective response
• Identifying trends and implementing solutions for operational improvements
• Making high-level decisions for day-to-day operations and communicating effectively
• Prioritizing and allocating resources based on operational needs
• Addressing service gaps and developing performance improvement strategies
• Leading and delegating tasks within the team
• Proactively identifying and mitigating potential issues
• Handling customer and employee conflicts or complaints
• Analyzing processes and generating reports for management

People Leadership:

• Providing coaching, guidance, and feedback to team members
• Fostering a positive and safe work environment in compliance with regulations

Relationship Management:

• Building strong relationships with airline partners, agencies, and stakeholders
• Leading collaboration initiatives to achieve operational goals

Qualifications:

• Post-secondary degree/diploma in Aviation Management, Business, Logistics, or equivalent experience
• At least 5 years of experience with a large customer base
• Minimum 3 years of leadership experience, preferably in a matrix organization
• Ability to work rotational shifts (days, evenings, nights, weekends)
• Ability to obtain and maintain a Transportation Security Clearance

Skills:

• Influence, collaboration, and negotiation skills in unionized and external environments
• Excellent communication skills
• Strong decision-making and urgency in operational excellence
• Ability to manage under pressure and adapt to changing priorities
• Coaching and performance management skills
• Business insight and improvement orientation

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Temporary
• Industry: Airlines and Aviation