Operations Manager

Aplin; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company in Toronto is seeking an Operations Manager to guide freight operations through strategic mentorship. This pivotal leadership role involves team management, client and vendor strategy, and ensuring operational excellence. Candidates should possess strong negotiation skills and a deep understanding of transportation logistics.

Qualifications

• Minimum 5+ years in transportation, logistics, or supply chain operations.
• 3–5 years of direct team management experience.
• Deep knowledge of FTL and Intermodal markets in North America.

Responsibilities

• Coach and mentor Freight Coordinators and Account Managers.
• Provide guidance in sourcing, pricing, and selling strategies.
• Create and maintain training manuals and Standard Operating Procedures.

Skills

Prioritization

Time Management

Communication

Negotiation

Education

Post-secondary education

Education in Transportation

Logistics

Supply Chain

Tools

Microsoft Office

TMS platforms

Load boards

Tracking tools

Job description

Join to apply for the Operations Manager role at Aplin

If you are a talented and experienced Freight Operations Manager, Aplin has the right opportunity for you! Our client, a leader in their field, has partnered with Aplin to grow their team in Toronto!

What You’ll Do:

This leadership role is pivotal in guiding freight operations through strategic mentorship and aligning team performance with organizational goals. Working closely with the Freight GM, you will drive talent development and foster a culture of revenue awareness and operational excellence.

Key Responsibilities:

• Team Leadership: Coach and mentor Freight Coordinators and Account Managers to ensure performance alignment and professional growth.
• Client & Vendor Strategy: Provide guidance in sourcing, pricing, and selling strategies; develop and negotiate rates with both clients and carrier partners.
• Financial Growth: Support revenue goals through awareness-building initiatives tied to variable compensation targets.
• Process & Knowledge Management: Create and maintain training manuals and Standard Operating Procedures (SOPs).
• Operational Execution:
• Prepare service proposals and rate contracts.
• Monitor shipments to ensure compliance with service obligations.
• Retrieve and track carrier reference numbers.
• Confirm charges on all applicable Rail and Road (FTL) shipments.
• Ensure proper order closure and handoff to accounting.
• Bill clients accurately according to contract rates or spot quotes.
• Investigate and process freight claims.
• Ensure timely and accurate completion of reports.
• Provide backup support for Freight Coordinators/Account Managers during absences.
• Take on additional duties as required.

What You Bring:

• Education:
• Post-secondary education preferred; relevant work experience may be considered in lieu.
• Education in Transportation, Logistics, Supply Chain, or related fields is highly valued and linked to compensation.
• Experience:
• Minimum 5+ years in transportation, logistics, or supply chain operations, ideally in a leadership role.
• 3–5 years of direct team management experience.
• Deep knowledge of FTL and Intermodal markets in North America.
• Strong background in rate negotiation with both clients and carriers.
• Experience with LTL & Truckload pricing and project management.

Skills & Qualifications:

• Strong prioritization and time-management skills with the ability to meet deadlines.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Access).
• Hands-on experience with TMS platforms, load boards, and tracking tools.
• Intermediate to advanced selling and negotiation skills.
• Excellent verbal and written communication abilities.

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.