Assistant Store Manager

Jobtailor; Banff; On-site; CAD 52,000 - 70,000; Full time

Job summary

Jobtailor is seeking a capable retail supervisor to assist in daily store operations in Banff, Canada. The role includes supervising staff, conducting interviews, promotions, and performance reviews as needed, and ensuring health and safety standards.

The candidate will liaise with departments, manage scheduling, handle customer inquiries, and support inventory control. Availability to work various shifts, weekends, and holidays is required.

Qualifications

• Minimum 3 years in retail, supervisory experience required.
• SellSafe Certification required.
• First Aid certification is a plus.

Responsibilities

• Supervise daily store operations and assist in managing staff.
• Oversee Store Manager responsibilities in their absence.
• Assist with interviews, promotions, performance reviews and disciplinary actions when requested.
• Provide direction and instruction to store associates; ensure policy adherence.
• Maintain store standards, safety, and health compliance.
• Assist in creating weekly staffing schedules and liaise with departments.
• Greet and assist customers, handling complaints as needed.
• Oversee inventory management and related processes.
• Perform other duties as required.

Skills

Leadership

Customer Service

Time Management

Staff Training

Staff Motivation

Communication

Teamwork

Health & Safety

SellSafe Certification

Tools

Microsoft Office Proficiency

Job description

Provide assistance to store management in supervising and facilitating the daily operations of the store.
Oversee the responsibilities of the Store Manager in their absence.
Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested.
Provide direction, guidance and instruction to all store associates as required.
Ensure store conditions are consistently upheld to established standards.
Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
Greet and assist customers in a way that models exemplary conduct to other staff.
Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
Ensure that all health, safety and security regulations are adhered to and required standards are met
Oversee and assist in inventory management.
Other duties as required.

Requirements

• Must have valid SellSafe Certification
• Minimum of 3 years of work experience in the retail industry required.
• Minimum 2 years of work experience in a supervisory role in a retail environment required.
• A valid First Aid certification is considered an asset
• Demonstrated service orientation required.
• Excellent time management and prioritizing skills are required.
• Demonstrated ability to train and motivate staff required.
• Skills to monitor and assess staff performance are required.
• Basic office administration skills required.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
• Strong customer service and troubleshooting skills.
• A well-defined sense of diplomacy.
• Excellent teamwork and team-building skills.
• Thorough understanding of applicable health and safety legislation.
• A professional, responsive, and positive work attitude is essential.
• Ability to work any shift based on business needs, Monday to Sunday.
• Ability to work nights, holidays and weekends and different location.

Core Competencies

Demonstrates strong leadership and supervisory skills in a retail environment, with a focus on staff training, customer service excellence, and adherence to health and safety regulations. Proficient in managing daily store operations and effectively communicating across all levels of the organization.

Highest-signal resume keywords

• SellSafe Certification
• Retail Industry Experience
• Supervisory Experience
• Microsoft Office Proficiency
• Customer Service Skills

ATS Optimization Keywords

Hard Skills

• Inventory Management
• Basic Office Administration
• Staff Performance Monitoring
• Time Management
• Staff Training and Motivation

Soft Skills

• Service Orientation
• Effective Communication
• Teamwork Skills
• Diplomacy
• Positive Work Attitude

Certifications & Qualifications

• SellSafe Certification
• First Aid Certification

Industry Keywords

• Retail Operations
• Health and Safety Legislation
• Customer Complaints Handling
• Staff Scheduling
• Store Management