Operations Manager

Domus Building Cleaning Company Ltd.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Career progression

Benefits program

Vehicle allowance

Job summary

Domus Building Cleaning Company Ltd. in Central Toronto seeks an Operations Manager to oversee multiple sites, manage subcontractors, and ensure service delivery aligns with contractual obligations and budget.

You will be the face of the company for clients, lead safety and quality standards, and identify growth opportunities while coordinating with operations and sales.

Qualifications

• Requires management experience in a fast-paced environment with a diverse workforce.
• Excellent client relationship skills and professional client-facing demeanor.
• Proficiency in MS Word, Excel and report generation tools.

Responsibilities

• Oversee multiple sites, portfolios, or territories.
• Manage subcontractors and their activities, ensuring compliance and performance.
• Maintain client relations and address escalations and work orders.

Skills

Management experience

Client relationship skills

MS Word & Excel

Communications & change management

Travel readiness

Grocery janitorial experience

Sales growth ability

Problem-solving

Tools

Microsoft Word

Excel

Job description

Domus Building Cleaning Company Ltd. | Full time

Operations Manager

Central Toronto (Davisville North), Canada

Domus Building Cleaning Ltd. has been in operation for over 40 years with more than 500 employees in multiple provinces and has relationships with some of the largest real estate and government clients in the country.

Must be able to speak, read,and write in English

Alpine Building Maintenance

8291 92 nd Street #211, Delta, BC

613-741-7722

Alpine has grownto become one of Canada’s leading janitorial and building maintenance serviceproviders to over 2000 distinct facilities across Canada. Our commitment toexcellence and passion to serve sets us apart. With a history spanning over40 years, Alpine has been at the forefront of various innovative industryapproaches and concepts. Alpine’s brand of “Reflecting Excellence”distinguishes it from others. We aspire to always be the best, by deliveringon our promises, exceeding our clients and employee’s expectations.

Job Description:

Job Overview:

The Operations Manager oversees multiplesites, a portfolio, or a territory, and manages employees or subcontractorsdirectly or indirectly. The Operations Manager is the face of thecompany and the first point of contact for all clients regarding operations,escalations, and work orders. The prime focus of the Operations Manager is toensure that Alpine meets its contractual obligations in line with service andbudget parameters, and to look proactively for ways to increase performance .

We offer:

• Opportunities for careerprogression
• A competitive salary & benefitsprogram
• Vehicle allowance

Duties and Responsibilities:

• Subcontractor Management
• Participates in the hiring, training, and supervision ofsubcontractors and their activities
• Ensures that subcontractors are compliant withrequirements such as security clearances, GST, business licensing, WCB,liability insurance, etc
• Ensures that Alpine standards are adhered to throughsubcontractor work
• Conducts periodic audits or site inspections to ensurethat work is completed as required
• Client Relations Management
• Liaises with clients to ensure that performance standardsare met and complaints are addressed
• Participates in same-site growth (additional services,additional square footage, additional fees)
• Contributes to new growth initiatives, including bids
• Expense Management
• Oversees or coordinates equipment repairs
• Ensures subcontractor hours are in line with budget

Required Skills/Abilities:

• Management experience in a fast-paced environment dealingwith a very diverse work force
• Excellent client relationship skills
• Proficiency in using Microsoft Word, Excel, and otherprograms to produce reports and trends and results for the account
• Excellent communications and change management skills
• Ability to create programs and tasks to further theoffering to the client, as well as the organizational skills to executesuch programs
• Ability to travel on an active schedule as well beingavailable for any immediate issues that may arise
• Ability to identify positive and negative trends and applyproblem-solving skills to resolve issues
• Janitorial experience in the grocery industry (stripping,waxing, scheduling etc.)
• Professional approach to the client and the diverse workforce in the industry
• Ability to raise concerns with the client on aprofessional level as well to foresee potential issues that may arisebased on conditions and unforeseen events
• Confidence to speak up and push back diplomatically andrespectfully
• Ability to grow sales by identifying adjacent or growthopportunities