Operations Manager

North American Pipe & Steel (NAPSteel); Surrey; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Company-paid benefits package

Two weeks vacation

Six personal days

RRSP matching after 3 months

Job summary

Napsteel in Surrey, BC, is seeking an experienced Operations Manager to lead day-to-day operations and support a growing customer service team.

The ideal candidate has 3+ years in operations, strong process improvement and people leadership, plus proficiency with ERP systems and Microsoft Office.

You will optimize workflows, manage staffing and vendor relations, while ensuring compliance with safety standards and company policies.

Qualifications

• 3+ years of experience in operations, management, administration, or a related field.
• Strong knowledge of business operations, process improvement, and performance management.
• Organized, efficient, and strong analytical skills.
• Ability to make sound decisions and take initiative with minimal supervision.
• Self-motivated & able to problem solve within a fast paced, constantly growing environment
• Strong interpersonal skills, friendly, approachable and a team player
• Excellent written and verbal communication

Responsibilities

• Oversee and manage day-to-day operational activities to ensure smooth and efficient business operations.
• Lead, support and manage employees while ensuring a positive, productive, and accountable work environment.
• Develop, implement, and improve operational policies and procedures.
• Establish performance goals and monitor team performance.
• Identify operational challenges and develop practical solutions to improve efficiency, quality, and customer satisfaction.
• Manage scheduling, staffing, workflow and resource allocation.
• Monitor operational expenses and optimize operational costs.
• Coordinate with management and other departments to ensure business objectives are met.
• Ensure compliance with company policies, industry standards, health and safety requirements, and applicable regulations.
• Oversee vendor, supplier, and service-provider relationships as required.
• Maintain accurate records and ensure operational documentation is current and organized.

Skills

Operations management

Process improvement

Analytical skills

Decision making

ERP system

Microsoft Office

Communication

Team leadership

Tools

ERP system

Microsoft Office

Job description

At North American Pipe and Steel (Napsteel), we have never wavered from the original drive that started our business, and our owners remain fully invested in the success of our company. Our investment isn't only in land and machinery but also in the people, our employees. Still solid and unrelenting, we will continue to become more efficient and progressive in our thoughts moving forward. With our optimistic view of the future, we believe there will always be room for creative, innovative distribution in the future.

Napsteel is seeking a motivated Operations Manager to join our customer service team in our Surrey location.

Responsibilities

• Oversee and manage day-to-day operational activities to ensure smooth and efficient business operations.
• Lead, support and manage employees while ensuring a positive, productive, and accountable work environment.
• Develop, implement, and improve operational policies and procedures.
• Establish performance goals and monitor team
• Identify operational challenges and develop practical solutions to improve efficiency, quality, and customer satisfaction.
• Manage scheduling, staffing, workflow and resource allocation.
• Monitor operational expenses and optimize operational costs.
• Coordinate with management and other departments to ensure business objectives are met.
• Ensure compliance with company policies, industry standards, health and safety requirements, and applicable regulations.
• Oversee vendor, supplier, and service-provider relationships as required.
• Maintain accurate records and ensure operational documentation is current and organized.

Qualifications

• 3+ years of experience in operations, management, administration, or a related field.
• Strong knowledge of business operations, process improvement, and performance management.
• Organized, efficient and strong analytical skills
• Ability to make sound decisions and take initiative with minimal supervision
• Self-motivated & able to problem solve within a fast paced, constantly growing environment
• Strong computer skills, proficiency with Microsoft Office and ability to learn specialized ERP system
• Strong interpersonal skills, friendly, approachable and a team player
• Excellent written and verbal communication

Why Work for Us:

• Company-paid benefits package, including Extended Medical, Dental, Life Insurance, and Vision
• Two weeks vacation to use in your first year, three weeks on your 2nd anniversary
• 6 Personal Days to do whatever you like with
• 4% RRSP matching program after three months