Operations Manager

CGS (Computer Generated Solutions); Kelowna; Remote; CAD 85,000 - 120,000; Full time

Job summary

CGS is seeking an Operations Manager to enhance our instructional delivery services. This role involves overseeing training operations, managing a team, and optimizing training materials. Ideal candidates will have substantial experience in program management and a bachelor's degree in a relevant field. Join us for a collaborative work culture with career growth opportunities and a competitive benefits package.

Benefits

Competitive salary and benefits package

Career growth and development

Collaborative and inclusive work environment

Virtual work from home

Qualifications

• 15+ years of experience in training delivery operations or related role.
• High proficiency in LMS and Microsoft Office Suite.
• Strong understanding of instructional design principles.

Responsibilities

• Oversee logistics of training operations including scheduling and resource allocation.
• Manage a team and supervise performance evaluations.
• Facilitate business reviews and implement process improvement initiatives.

Skills

Project Management

Analytical Skills

Leadership

Communication

Education

Bachelor's degree in Business Administration

Certifications in training or project management

Tools

Learning Management Systems (LMS)

Microsoft Excel

MS Word

MS PowerPoint

MS SharePoint

Smartsheet

Job description

CGS is seeking an experienced Operations Manager to join our instructional delivery services team. As the Operations Manager, you will play a pivotal role in overseeing the planning, operation, evaluation, and maintenance of a modernized, state-of-the-art biomedical supply chain and service delivery new-hire training program. You will collaborate with internal and client stakeholders in technical training, process excellence, quality management of procedures, content development, human resources, and finance to execute and manage the operational aspects of the organization’s new hire training for component manufacturing, quality control, quarantine and labelling, immunohematology, and distribution audiences.

Responsibilities

• Oversee the planning and logistical aspects of training operations, including scheduling, resource allocation, budgeting, and client stakeholder management.
• Supervise a team consisting of Instructor Supervisors, Training Delivery Administration Coordinators, and Content Management staff, providing guidance, support, and performance evaluations.
• Identify and mitigate human, process, technology, and organizational risks that may delay, interrupt, or impede new-hire training.
• Manage the creation and maintenance of training materials, resources, and documentation, ensuring content relevance and effectiveness.
• Collect and analyze KPIs (business, operational, quality, and financial) and feedback (formal and informal).
• Prepare and present monthly and quarterly KPI reports, outlining the effectiveness of the training program and making recommendations for improvement as necessary.
• Facilitate quarterly and annual business reviews in collaboration with client stakeholders.
• Lead the implementation of process excellence and continuous improvement initiatives.

Qualifications

• A bachelor's degree in Business Administration, Human Resources, Education, or a related field.
• 15+ years of experience in training delivery operations, program management, or a related role.
• High proficiency in the use of :
• Learning management systems (LMS) to organize curriculums and learning object curations.
• Microsoft Excel to collect and analyze structured data used by various information management systems.
• MS Word, MS PowerPoint, MS OneNote, MS SharePoint, MS Planner, and Smartsheet.
• A strong understanding of instructional design principles and adult learning methodologies.
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Exceptional communication, leadership, and interpersonal skills.
• An analytical mindset with the ability to interpret data and make data-driven decisions.
• Certifications in training, project management, or related fields are a plus.
• A competitive salary and benefits package.
• Virtual work from home.
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.