Operations Manager

The HR Pro; Kingston; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading real estate team in Kingston is seeking an experienced Operations Manager to oversee daily operations and support team growth. The ideal candidate will have a strong background in real estate operations, excellent leadership skills, and a passion for team development. This role is pivotal in ensuring operational efficiency and fostering a positive team culture.

Qualifications

• Minimum of 3-5 years of experience in operations management, preferably in the real estate industry.
• Strong leadership and team-building skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Supervise daily operations and support a team of 4 agents.
• Develop and implement operational processes and procedures.
• Build and maintain relationships with clients, vendors, and partners.

Skills

Leadership

Organizational Skills

Communication

Interpersonal Skills

Analytical Skills

Education

Bachelor’s degree in Business Administration, Real Estate, or a related field

Tools

Real estate software

CRM systems

Follow Up Boss

Job description

Our client is a leading real estate team of 4 agents dedicated to providing exceptional services to our clients. With a strong reputation for excellence and a commitment to professionalism, we strive to deliver outstanding results in the dynamic Kingston Market.

Job Description :

We are seeking an experienced and motivated Operations Manager to oversee our daily operations and help expand our team. The ideal candidate will have a strong background in real estate operations, excellent leadership skills, and a passion for team development. This role is crucial in ensuring the smooth functioning of our team while identifying and implementing strategies for growth.

Key Responsibilities :

Team Management :

o Supervise daily operations and support a team of 4 agents.

o Foster a positive and productive team culture through effective communication and collaboration.

Operational Efficiency :

o Develop and implement operational processes and procedures to improve efficiency and effectiveness.

o Monitor and manage team workflows, ensuring timely execution of tasks and projects.

Strategic Growth :

o Collaborate with leadership to identify growth opportunities and recruitment strategies.

o Assist in onboarding and training new agents to ensure they are equipped for success.

Client and Vendor Relations :

o Build and maintain relationships with clients, vendors, and partners to support business growth.

o Oversee the management of client databases and ensure high levels of client satisfaction.

Budget and Financial Management :

o Assist in budgeting and financial forecasting for the team.

o Monitor expenses and ensure operations stay within budget.

Tasks May Include :

• Helping agents achieve their goals and overall success
• Creating prospecting plans each week for all agents
• Confirm all deal paperwork uploaded to FUB - Prepare and upload all firm trades / commissions
• Track Admin’s and Media’s hours & confirm invoices
• Create and manage all systems for seller, buyer, client database management, lead generation, tracking, lead follow-up and all office administration
• Coordinate the purchase of any office equipment, marketing materials and any other business-related supplies and materials (ie., CMA binders, closing gifts, branded pens, listing boxes etc.)
• Manage expenses in spreadsheet - Approve all bills and invoices to be entered into team accounting system and payments
• Plan and organize events - Oversee all marketing and advertising and its relation to our budget
• Assist with the preparation of any meeting or project material

Qualifications :

• Bachelor’s degree in Business Administration, Real Estate, or a related field (preferred).
• Minimum of 3-5 years of experience in operations management, preferably in the real estate industry.
• Strong leadership and team-building skills.
• Excellent organizational and multitasking abilities.
• Proficient in real estate software and CRM systems. Knowledge in Follow Up Boss would be preferred but not mandatory.
• Exceptional communication and interpersonal skills.
• Ability to analyze data and make informed decisions.

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Operation Manager • Kingston (Downtown), ON, ca