Operations Manager

Movati Athletic (Group) Inc; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Industry-leading base salary

Group benefits

Complimentary membership

Leadership training

Job summary

MOVATI Athletic in Edmonton is seeking an Operations Manager to lead, inspire and empower a high-performing team to deliver a premium member experience. You will ensure club operations run smoothly, equipment is maintained, and the facility presents a white-glove standard from opening to close.

You will partner with the General Manager on annual business planning, review P&L statements, and drive KPI-based performance to meet budgetary goals and company objectives.

Qualifications

• 3+ years of related experience leading, motivating and coaching high performance teams.

Responsibilities

• Lead and coach a high-performance team to achieve service objectives.
• Provide managerial oversight and act as a point person for support so staff receive timely feedback.
• Show strong leadership in customer service, team operations and sales performance.

Skills

People leadership

Coaching

Operational management

Customer service excellence

Job description

Edmonton - Manning
3404-158 Avenue NW
Edmonton, AB T5Y2P1, CAN

Description

Lead, Inspire, Build and Motivate a high-performance team that delivers on the promise we make to our members – feel welcome feel comfortable and feel healthy.

An Operations Manager plays a critical role in ensuring that the building is operational, our fitness equipment is functioning properly with no disruptions and the facility has a white glove appearance from the moment our members walk through our doors. By managing these aspects effectively, you will contribute to the overall efficiency and productivity. This is one of our most important positions in club – there we said it, but it’s because we’re looking for a brand ambassador and experienced operations leader who is aligned with our values all rolled into one.

Speaking of values, ’s are rooted in Care, demonstrating strong Work Ethic, Authenticity, celebrating Diversity, and Commitment to enabling a healthy work environment. If it sounds like a lot, that’s because it intentionally is. Since 1997, we’ve built the foundation of Athletic on these values and it’s what’s made us both successful and different.

Role

Our Operations Manager is an experienced people-oriented leader assisting with coaching, managing and motivating team members to achieve service objectives. A part of this means providing managerial oversight and being a point person for support so our team members consistently receive the feedback they need to further their careers with .

We’re all about our people, they are our everything and as Operations Manager you will be the beacon of what success looks like for our team members. Creating and sustaining a high-performance work culture is part of this and fostering a servant leadership culture that is both collaborative and innovative. Using your experience, you will provide strong leadership in customer service, team management, operations management and sales performance.

At , you will quickly learn that rolling-up your sleeves is the key to success to ensure the Club is functioning at its best! You are an extreme multi-tasker and are never afraid of a challenge. A part of your many duties is partnering with the General Manager in the annual business planning process for your club and reviewing club P&L statements with define metrics and standards. You will also be accountable for ensuring KPI’s are used effectively to ensure that Club Departments are meeting budgetary goals and company objectives.

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications

We know the experience we’re looking for can come from a wide range of industries so we’re looking for 3+ years of related experience leading, motivating and coaching high performance teams. Of course, we expect that when we meet, you can articulate how you have achieved operational success and delivered meaningful membership and customer growth in your past experiences.

Perks

We offer a competitive total compensation package that includes an industry leading base salary, short-term incentive plan, group benefits, complimentary membership and leadership training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment. Our promise at MOVATI is to help you feel welcome, feel comfortable, and feel healthy. Accommodations are available on request for candidates taking part in all aspects of the selection process.

***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***