Operations Manager

Hemlane; Calgary; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an Operations Manager, where you will play a pivotal role in revolutionizing rental property management. This position offers the flexibility of remote work while collaborating with a dynamic team. Your expertise in customer service, project management, and home repairs will directly influence the future of real estate. With a focus on problem-solving and metrics, you will help streamline operations and enhance customer satisfaction. If you thrive in a fast-paced environment and are eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• 3 to 6 years of experience in repair coordination.
• Strong customer problem-solving skills to address repair requests.
• Excellent task management skills for daily responsibilities.

Responsibilities

• Collaborate with a team of leasing coordinators to support operations.
• Implement systems to scale efforts and identify automation opportunities.
• Manage repair and cleaning requests with vendors remotely.

Skills

Customer Service

Project Management

Problem-Solving

Communication Skills

Organizational Skills

Leadership Qualities

Home Repairs Knowledge

Job description

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Hemlane is seeking an Operations Manager for our Leasing team to join our rapidly growing company. Our platform revolutionizes rental property management by providing rental owners with a flexible, remote solution through our SaaS platform and a marketplace of real estate agents.

We are open to candidates who are strong individual contributors or those who can also take on managerial responsibilities. The ideal candidate should be willing to learn our systems and processes through hands-on work.

Note: All leasing activities are conducted remotely (we do not service Alberta). There is no on-site work involved. Operations are centered from our Calgary office, with a 1-2 day weekly office policy. You must be comfortable working in a digital environment, with a focus on metrics and reporting. This role does not involve traditional in-person leasing or property visits.

We are looking for a team member with strong experience in customer service, project management, and home repairs. The role requires a passion for problem-solving and helping customers succeed. Your work will directly influence the future of real estate property management.

Our environment is fast-paced, with a small team of engineers, account managers, and operations specialists. If you enjoy solving complex problems and want to impact an industry, Hemlane is the place for you.

Responsibilities

1. Collaborate with a team of 3 leasing coordinators.
2. Implement systems to support scaling efforts.
3. Develop a good understanding of our product and software to identify solutions.
4. Identify and suggest automation opportunities for time-consuming tasks.
5. Partner with the product team to design and test internal tools and customer-facing applications.
6. Coordinate remotely the collection of house keys and lockbox installations.
7. Review inspection reports and discuss scope of work with property owners.
8. Manage repair and cleaning requests with vendors remotely.
9. Source and evaluate service vendors to expand our network.

Requirements

The ideal candidates will have:

• Experience working in a product-focused tech company.
• Innate leadership qualities and a proactive approach to team improvement.
• Excellent task management skills to handle daily responsibilities efficiently.
• Strong customer problem-solving skills to understand and address repair requests.
• Comfort with software tools and quick learning ability.
• Enjoyment of phone communication for faster results.
• Knowledge of standard home repairs, including plumbing, electrical, and handiwork.
• Collaborative mindset for team growth.
• Organizational skills to document processes clearly.
• Exceptional communication and interpersonal skills.
• A strong work ethic adaptable to a fast-changing environment.
• 3 to 6 years of experience in repair coordination.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative