Regional Operations Manager - Calgary

Myodetox Group; Calgary; On-site; CAD 60,000 - 68,000; Full time

Job summary

An established industry player is seeking a Regional Operations Manager to lead two clinics in Calgary. This role is pivotal in driving operational excellence and enhancing the client experience. You will collaborate with management teams to implement strategies that boost client retention and ensure smooth operations. The ideal candidate will have a strong background in operational leadership, excellent communication skills, and a passion for fostering a people-first culture. Join a dynamic team where your contributions will be valued and your professional growth supported.

Qualifications

• 4+ years in operational leadership in customer-focused organizations.
• Strong leadership and team management skills.

Responsibilities

• Oversee daily operations of two clinics ensuring high standards.
• Collaborate with teams to drive business targets and client retention.

Skills

Team Management

Operational Leadership

Communication Skills

Financial Management

Problem Solving

Education

Bachelor's Degree

Job description

At Myo, we are passionate about delivering exceptional care, hospitality, and service. Our mission is to raise body IQ globally through highly skilled clinicians and a top-tier client experience. We’re growing in Calgary, and we’re looking for an experienced, hands-on Regional Operations Manager to join our team .

This role will oversee our two clinics in Calgary, Kensington and 17th, serving as a bridge between operations management and leadership. Reporting and working closely with the Senior Clinic Director, this is an exciting opportunity to take on a leadership role, driving operational excellence while shaping the overall clinic experience for both clients and teams. Your impact will be made and seen here!

What You'll Do: Business Operations

• Collaborate with the Regional and Clinic Management Teams to drive business targets and OKRs for your clinics.
• Develop and implement strategies to drive client retention, ensuring measurable success and continuous improvement.
• Communicate business insights from both staff and client feedback, sharing with leadership to address concerns and identify opportunities.
• Support new campaigns, marketing initiatives, and promotional activities across both clinics to meet business goals.
• Monitor and report on operational performance, ensuring clinics are equipped to meet Myodetox standards and expectations.

Clinic Operations

• Manage the day-to-day operations of the two clinics, ensuring smooth clinic functions and consistent delivery of Myodetox hospitality standards.
• Ensure clinic teams efficiently handle key operations such as shift optimization, initial booking conversion, waitlist management, claim/invoice accuracy, and inventory management.
• Oversee the scheduling of Front Desk Associates (FDAs), ensuring full coverage and adequate staffing at all times.
• Ensure Accounts Receivable tasks, such as reconciling direct deposits, balancing cash sheets, and submitting deposits, are accurately handled.
• Manage clinic-level operational improvements, including repairs, upgrades, and preventative maintenance.
• Be available to step in as needed to support clinic operations and provide coverage when required.

Team Management

• Coach, develop, and mentor the Front Desk Associate team across both clinics, ensuring high operational standards and service excellence.
• Collaborate with Clinic Directors to ensure alignment on staffing, hiring, training, and performance management.
• Oversee the recruiting and onboarding process for new FDAs in collaboration with the Support Hub and Clinic Directors.
• Ensure continuous professional development and growth for your teams by providing consistent feedback and support.

Measures of Success

• Achieve revenue and profit targets for both clinics.
• Meet client retention and rebooking goals, with a focus on ongoing improvement.
• Maintain accurate financial reporting, ensuring timely submission of invoices and proper management of Accounts Receivable.
• Ensure all clinic operations, including scheduling and front desk staffing, meet Myodetox standards.
• Receive positive feedback from clients, particularly regarding Front Desk interactions and the overall clinic experience.
• Maintain a high average tenure for Front Desk Associates across your clinics.

What We Are Looking For:

• 4+ years of experience in a similar operational leadership role within a customer-focused, multi-location organization (preferably in health and wellness).
• 3+ years of experience in managing a team.
• Strong leadership and team management skills, with the ability to coach, develop, and motivate staff.
• Excellent communication and interpersonal skills with the ability to build relationships across teams and with clients.
• Strong organizational skills and ability to manage multiple tasks and priorities simultaneously.
• Ability to maintain high operational standards, even in a fast-paced environment.
• Proficiency in managing financials, including invoicing, Accounts Receivable, and budgeting.
• Self-driven, with a proactive approach to problem-solving and process improvement.
• Must be flexible and willing to step in where needed to support the team.

$60,000 - $68,000 a year

Why Myo?

At Myo, we prioritize a people-first culture where your contributions are valued and your professional growth is supported. You'll have the opportunity to lead and shape the operational success of two key clinics in Calgary while working alongside a passionate, committed team.

If you're looking for a leadership role with impact, autonomy, and the chance to shape operations at the ground level, we want to hear from you!