Operations Manager

XTL Transport, Logistics, Distribution; Balzac; On-site; CAD 65,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead daily operations and drive continuous improvement. This role focuses on collaboration, ensuring operational excellence, and fostering a culture of support among team members. The ideal candidate will have a strong background in transportation, with proven success in managing complex operations and large teams. You'll be responsible for analyzing KPIs, optimizing resources, and enhancing customer satisfaction. If you're an empathetic leader who thrives in dynamic environments and is passionate about driving change, this opportunity is perfect for you.

Qualifications

• 5+ years in transportation with oversight of large-scale projects.
• Experience in managing complex operations and large teams.

Responsibilities

• Oversee daily operations and support team members for success.
• Drive continuous improvement through data insights and innovation.
• Manage budgets and analyze P&L reports for financial insight.

Skills

Data Analysis

Leadership

Budget Management

Operational Efficiency

Problem Solving

Education

Bachelor's Degree in Business or Logistics

Job description

Driving the Future of Transportation

Our Role: The Operations Manager will oversee daily operations, supporting Planners, Operations Response Team Members, and Drivers. The focus is on collaboration and continuous improvement to align with company goals: profitable growth, excellent service, and innovative transportation solutions.

Hours: Monday – Friday 8:00am – 5:00pm

What You'll Do

Business Management & Analysis

• Develop and analyze KPIs for cost efficiency, retention, productivity, and equipment utilization.
• Drive continuous improvement through data insights, innovation planning, and solution implementation.
• Identify operational issues proactively and lead problem-solving initiatives.

Operational Organization

• Coordinate daily operations to meet equipment and customer needs.
• Lead planning and follow-up with cross-shift teams.
• Optimize load prioritization, reduce empty miles, and support customer service strategies.
• Participate in productivity meetings to address bottlenecks.
• Ensure proper staffing and vacation planning.
• Maintain compliance with customs and security programs.
• Approve external invoices.

Leadership & Team Development

• Communicate department goals and track progress.
• Recruit, train, and coach staff for excellence.
• Conduct evaluations and promote cross-training.
• Foster a culture of support and accountability.

Labour Relations

• Build relationships with drivers and owner-operators.
• Participate in union meetings and conduct reviews.

Budget & Financial Insight

• Analyze P&L reports and manage budgets.

Policy & Compliance

• Uphold company policies and values.

Daily Operational Excellence

• Support team members and ensure operational success.
• Respond to emergencies and customer concerns.
• Improve routing, utilization, and driver satisfaction.
• Monitor dispatch and workload.
• Reduce reliance on third-party services.
• Support equipment maintenance and documentation.
• Partner with Sales for lane profitability.
• Address concerns proactively.
• Support service performance and customer satisfaction.
• Conduct staff reviews and training.
• Ensure operational continuity during absences.
• Collaborate on growth strategies with leadership.

Who you are:

• An empathetic, insightful, and adaptable leader who celebrates team wins and drives change.

Qualifications

• 5+ years in transportation with large-scale project oversight.
• 5+ years in supervisory roles managing large teams.
• Proven success in managing complex operations.
• Experience with budgeting, resource allocation, and process improvements.