Operations Lead - Full Time

Sephora USA, Inc; Greater Sudbury; On-site; CAD 31,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Benefits program

Learning and development initiatives

Job summary

Sephora Canada in Sudbury is seeking a Store Operations Leader to drive daily store performance and ensure flawless execution of all operational processes.

You will oversee inventory, merchandising, and supply management while acting as Manager on Duty to engage clients and empower Beauty Advisors. The role emphasizes cost control, scheduling, and delivering exceptional service.

Responsibilities

• Lead store operations per company standards.
• Oversee inventory including shipping, receiving, and cycle counts.
• Maintain on-stage visuals and manage cleaning crews.
• Manage budget and supplies, testers, and samples.
• Provide timely feedback and development plans to the operations team.
• Act as Manager on Duty, engaging with clients and Beauty Advisors.
• Develop and monitor budget strategies for staffing and expenses.

Job description

Job ID: 297299

Store Name/Number: ON-New Sudbury Centre (0874)

Address: 1349 Lasalle Blvd Unit 32, Sudbury, ON P3A 1Z2, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

Your role at Sephora:

• Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
• Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Visual Merchandising. Manage the merchandising concepts and on-stagevisuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
• Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
• Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
• Develop budget strategies.Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

We'd love to hear from you if...

• You have one to three years' experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong store operations skills.
• You have demonstrated effective time management and problem-solving skills.

Meaningful Rewards

The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.