Operations Lead - Full Time

Sephora; Greater Sudbury; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus

Benefits program

Learning and development initiatives

Job summary

Sephora Canada is seeking a Store Leader in Sudbury to drive daily operations, inventory control, and customer engagement on the sales floor. You will oversee visual merchandising and collaborate with Beauty Advisors to deliver exceptional client experiences.

The role requires 1–3 years’ experience in a similar environment, strong store operations skills, and effective time management. Full-time position with opportunities for growth, a performance-based bonus, and comprehensive benefits.

Qualifications

• 1–3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Proven ability to influence peers and provide feedback.
• Demonstrated strong store operations skills.

Responsibilities

• Lead the operations of the store and ensure execution of all operations-focused processes per company standards.
• Manage inventory including shipping, receiving, returns, and cycle counts within company guidelines and timeframes.
• Oversee visual merchandising and ensure on-stage visuals meet standards; supervise cleaning crews and provide coaching and escalation as needed.
• Manage supplies, testers, and samples while keeping budgets in check.
• Participate in performance management for the operations team and provide timely feedback on improvements.
• Act as Manager on Duty, engage with Beauty Advisors and clients on the sales floor whenever possible, and understand store sales and staffing.

Skills

Store operations

Inventory management

Visual merchandising

Budget awareness

Sales floor leadership

Time management

Job description

Address: 1349 Lasalle Blvd Unit 32, Sudbury, ON P3A 1Z2, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Your role at Sephora:

• Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
• Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Visual Merchandising. Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
• Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
• Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
• Develop budget strategies. Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong store operations skills.
• You have demonstrated effective time management and problem-solving skills.

Meaningful Rewards

The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.